• Work in a luxury client-centric retail environment;• Build a strong history involving customer service;• Deal with a diverse and elevated clientele;• Continuously improve my personal performance;• Work in a team setting, possessing elevated interpersonal skills and the curiosity to discover and delight clients.

• Administered project management, execution, and technology implementation for the De Beers store in Ukraine.• Operated the budget, stakeholder relationships, and boutique renovation, leading the process to a store launch.• Led the creation and implementation of marketing strategies customized for the local market, which increased brand visibility.• Recruited and trained a full team in accordance with De Beers' standards to ensure the boutique was fully operational for opening.• Managed closure of the project due to the conflict in Ukraine, ensuring the proper settlement of all contracts and legal matters.

• Organised the development and execution of sales strategies, surpassing sales targets by 5-15% annually through thorough planning and team collaboration.• Enhanced customer retention and attracted high-value clients by engaging on the sales floor and applying tailored sales approaches, with careful monitoring of effectiveness.• Routed the sales team towards excellence, implementing Tiffany’s high standards through regular customer relationship management (CRM) tool coaching sessions to ensure repeat business, data-driven strategy adjustments, and the implementation of a KPI-focused motivation program.• Operated in a row of industry trends and competitor movements, using this knowledge to refine sales tactics and overall strategic direction.• Reorganised the visual merchandising process, aligning with seasonal brand vision and guidelines to maintain a compelling in-store aesthetic.• Supervised inventory management and the procurement process, maintaining direct communication with the Head Office in the US/Dubai, the Finance Department, and logistics partners.

• Exceeded monthly, quarterly, and annual sales KPIs by fostering stronger client relationships, enhancing customer loyalty, and increasing sales.• Expressed the spirit of the Tiffany brand with enthusiasm in every sales interaction, serving as a dedicated brand ambassador.• Stimulated business growth by innovating customer service strategies, ensuring each client appointment provided an exceptionally memorable experience and positive. • Adopted best practices to refine hospitality and store amenities, crafting unique customer experiences that responded to NPS performance and client feedback.• Collaborated with team members to create a positive store environment, delivering memorable moments.