Santhosh Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Movingwalls is an AdTech company specialized in Out of Home Solutions, Measurement, Optimization and Tools for a data-led Ad Planning, Execution and Measurement With presence across India, Singapore, Malaysia, Philippines, Indonesia, Nigeria , Latam, Myanmar etc, MW has a US patented Multi-Sensor approach for Audience measurement. Multiple Data sources such as Digital, In-app sdk, social, IoT, Google Traffic is used for deeper customer understanding of audience movement across all locations.Check out www.movingwalls.com for more information about the company. My roles and responsibilities include Overview : Manage multiple Operations service functions across markets, and oversee a processing team to ensure that all projects are completed in an efficient, accurate, and timely manner.Pre-Sale : - Core part of the client pitches for MW solutions across Demand and Supply side, along with Data Analytics. - Resolving client queries on the MW solutions, usages and any post sale support Post-Sale- Post Onboarding formalities, Own Service Delivery by working with Operations, Data Analytics, Platform owners to ensure that the client's - Follow Agile methodologies to ensure that the project delivery is efficient and adhered to timelines with incremental customer benefits- Setup processes for Incident Management, Change management to ensure that clients have maximum platform utilization - Core member of the Digital Mobile App Delivery team to inculcate learnings and maximize efficiency of Digital Campaigns through Social Platforms, Hyper local mobile ad etc. - Drive Data quality initiatives across the markets by working with the Data Analysts and the Engineering team- Core member of team to help company achieve it's client conversion targets- Manage Data analyst team to work on Bespoke Projects for Location Analysis. - Work closely with the product team to suggest features basis the customer learnings and requests

Chennai, Tamil Nadu, India

ITIL,Service Operations, Service Management, Incident Management, Problem Management, TPM/RCA of major incidents and/or re-occurring incidents to avoid re-occurrence and help stabilize the IT Infrastruscture.

Chennai Area, India

 Responsible for L1 Service desk comprising of 40 FTE’s and 3 Team Leads including 6 voice processes and 5 data processes & Provided Leadership to the Service Desk support team -Process Trainer, Shift Leads, Duty Managers, and Problem Manager Service Quality  Escalation Management  Knowledge Management  Quality Management

Chennai Area, India

Managed in providing technical support, supervising and managing teams & Responsible was for managing the technical service desk and in day to day operations Operations Management Capacity Management Training/Coaching