Terry Mongrain Email & Phone Number

Ephrata, Washington, United States

Maintain and recommend critical components and systems in a hybrid Windows and Linux environment to ensure overall system performance, as well as overall availability. Experience with scripting via BASH, PowerShell and batch scripts to automate processes within various OS environments. Implement and adhere to standard operating procedures for a variety of IT tasks, including, but not limited to; backup and recovery of critical data; maintenance of critical infrastructure; daily, weekly and monthly tasks associated to critical infrastructure availability and system integrity; installation and/or replacement of existing hardware/software for lifecycle upgrades. Through discussion and collaboration, modification of current SOPs to reflect changes in current infrastructure and requirements, as well as modernizing policies and procedures for efficient operations. Work with Information Security Managers and team members to review Plan of Action and Milestones (POA&M) and implement policies and procedures to address areas of concern and to ensure compliance. Documenting changes in hardware and software to ensure accuracy of inventory. Diagnose system errors and review logs to resolve issues and maintain system integrity and availability so as to mitigate data loss. Consult with staff to provide hardware and software recommendations to improve daily operations, specifically, to review existing hardware and software requirements for equipment in use and to ensure that software is up to date and operational. Administer and document SCADA network and account access to ensure security requirements are met and that access to critical information is appropriate to user access requirements. Research solutions to help modernize existing infrastructure, while at the same time, ensure that confidentiality, integrity and availability is maintained and strengthened if necessary. Present solutions in writing or orally to stakeholders and to resolve barriers to implementation, if any.

East Wenatchee, Washington, United States

Treating and counseling patients with hearing loss through the fitting of hearing aids. Document patient appointment outcomes for effective continuation of care. Perform audiometric evaluations and review medical history and personal assessments regarding the need for amplification. Fitting and dispensing hearing aids to patients diagnosed with hearing loss. Continued care and maintenance of hearing aids through regular visits. Create ear mold impressions for custom hearing aids and ear molds.

East Wenatchee, Washington, United States

Design, configure and administer Windows Domain services, including Active Directory, Group Policies, Terminal Services, User Profiles and User/Group File Security. Maintain and design changes to the virtual server environment. Maintain and administer a Google Apps for Education domain with Active Directory integration. Administer infrastructure applications such as WDS, WSUS, Enterprise Anti-Virus and Performance Monitoring. Maintain and design network services, including DNS/DHCP, SMTP, NTP, SSH, SFTP and Certificate Services. Function as the security officer, with the configuration of firewalls, web content and spam filtering. Design network infrastructure and maintenance of Cisco routers, switches and Wireless LAN Controllers. Familiar with ISCSI SANS, troubleshoot SAN performance issues. Maintain a Cisco UC multisite VOIP system. Also responsible for standard POTS telephone services. Maintain an accurate E911 database. Help design and maintain physical security products that run on the district network, including video surveillance and access control. Recommend and help maintenance staff with infrastructure cabling. Administer and maintain MSSQL databases and its related applications. Maintains an email archive and assists the IT Director with email retention policies. Recommend server hardware, routers and switches that meets the technology and performance needs of the District while remaining affordable. Clearly document infrastructure, server and software changes. Make sure documentation is comprehensive and accessible to all members of the department. Administer user login accounts, including email accounts. Act as a mentor to Junior Staff, helping to grow their skills and capabilities. Take an active role in the technical development of staff.

IT, networking and computer support services for small to medium sized businesses.

New Orleans, Louisiana, United States

Responsible for all systems, infrastructure and telecommunication within the Hotel Monteleone and the Bienville House Hotel, as well as the development and implementation of backup procedures and plans of all major systems for hurricane evacuation. Duties also included maintaining and administering meeting connections for all group conferences and supervising the Assistant Systems Engineer.

Ashland, Wisconsin, United States

Major responsibilities included planning, implementing, upgrading and installing computer network technology as well as maintaining the colleges’ computer systems. Specific duties involved maintaining and installing data/phone wiring for existing buildings, Active Directory to better support campus needs, backup/recovery options for the campus, new computer hardware, software and network systems, including wireless technologies. Additional tasks involved troubleshooting and repairing software, hardware and network problems and providing hardware/software solutions for faculty and staff.After one year, promoted to Network Administrator. Expanded duties: complete control and management of entire network infrastructure. Project leader for new HP network and Mitel phone system. Management and supervision of technicians and help desk staff.

Bachelor Of Applied Science - Basc, Computer And Information Sciences And Support Services, 3.96

This degree required successful completion of preparatory course work for Certified Cisco Network Associate and Microsoft Certified.

Bachelor Of Education - Bed

Bachelor Of Music, Jazz Performance