Developed and implemented strategies to maintain and expand sales while promoting transportation services. Established consultative relationships with customers. Introduced new service product offerings and conducted service presentations. Negotiated contract sales agreements. Identified and expedited the resolution of customer concerns and issues. *Exceeded new account growth goals by 40%. *Doubled territory revenue from $27,000 per period to $42,000 within first month in assigned territory. *Increased and maintained active account status by 15%. *Identified and secured seven new major accounts, each generating over $10,000 in revenue per period.

Manager in a Linehaul Operation with a transportation budget exceeding $47 million. Directed daily operation of a 24/7 Central Dispatch office consisting of over 365 Company drivers and 58 Regional terminals. Controlled department costs and carrier rate/contract negotiations of purchased transportation, including truckload, intermodal, drayage and dedicated fleet pricing. Focused on cost reduction, service performance and maximizing the use of personnel and equipment. Audited and approved purchased transportation accounts payable. Direct supervision of 14 front line supervisors and 2 clerks. Managed the recruiting process for new employees including marketing of positions, interviewing, employment verifications and application processing. Conducted employee orientations and managed the training and certification programs. *Transitioned company from a purchased transportation operation to a company employee controlled operation. *Increased and maintained on time service from low 90% to over 98%. *Spearheaded training of operations personnel on new network and IT systems following Estes Express merger.

Managed new employee recruiting program, including marketing of job openings, ad approval, publication selection, job fairs, interviewing, orientation, training, and work assignment. Point of contact for all human resource issues for Linehaul department. Administrator for company policies and new procedures. Responsible for employee relations and resolution of all driver related issues. Managed and coordinated daily schedule of over 235 company drivers. Conducted performance appraisals and reviews. Direct supervision of four front line supervisors and two clerks.