Natalie Sears Email & Phone Number

Englewood, Co, Us

• Led cross-functional teams in driving sales and client satisfaction, ensuring seamless coordination between departments to meet revenue targets and deliver exceptional customer experiences. • Executed full sales cycle consisting of prospecting, product showcases, closing and account management resulting in $9.8 million in revenue across 106 accounts. • Ensured timely resolution of client issues and upheld company standards, resulting in 30% improved customer satisfaction and loyalty throughout operations. • Consistently hit key performance indicators for customer service while increasing customer satisfaction 42% with timely and effective communication and expertise. • Managed recruitment, hiring, onboarding, mentoring and management of sales team.

Vancouver, British Columbia, Ca

• Assisted new customers during onboarding process by providing thorough introduction to resources.• Coordinated with product development teams to relay user feedback for future improvements. • Served as primary point of contact for assigned clients, addressing inquiries and resolving issues promptly. • Developed customer success strategies to improve product adoption and overall satisfaction, resulting in client retention of 96%. • Worked closely with technical support teams to ensure swift resolution of complex system-related issues. • Implemented 7 process improvements based on feedback received from internal teams and clients.• Fostered long-term relationships with clients by understanding their goals, pain points, and expectations.

Lakewood, Colorado, Us

• Tracked sales data to evaluate performance and worked directly with sales leaders to implement improvements. • Supported sales staff by providing sales data, account analyses and new product information. • Grew key senior level partnerships from 11 to 23 within tier-targeted districts.• Compiled comprehensive reports detailing sales progress, challenges faced, and future projections. • Improved customer satisfaction across accounts, advocating for client needs with responsive, adaptable approach

Lakewood, Colorado, Us

-Surpassed yearly sales goals by at least 10% each year-Planned, organized and executed events, totaling $1.35M+ yearly, averaging over 200 events yearly-Developed company-wide systems, content, and product with vast knowledge of current trends and local competition -Prompt management of website and phone inquiries-Established and grew relationships with event partners and local vendors