- Create a payment solution that provided single point view of all types of payments received- Review and monitor the payment landscape in India for physical retailers- Write product specifications for the technology team- Engage with partners to improve customer satisfaction

- Establish an holidays package marketplace for India- Conceptualize and develop the product- Onboard sellers to the platform- Build the operations and support team

- Lead the citizen outreach program to increase awareness of legislation and legislative processes.- Worked on 3 year digital strategy road map for the organization.- Tied up with Dailyhunt and Yahoo News to distribute content. Increased the “Know Your Bill In Less Than 3 Minutes” videos viewership by more than 25x in 3 months.- Worked with news organizations during General Election 2019 to distribute details of MP’s performance in Parliament during the 16th Lok Sabha.- Review… Show more - Lead the citizen outreach program to increase awareness of legislation and legislative processes.- Worked on 3 year digital strategy road map for the organization.- Tied up with Dailyhunt and Yahoo News to distribute content. Increased the “Know Your Bill In Less Than 3 Minutes” videos viewership by more than 25x in 3 months.- Worked with news organizations during General Election 2019 to distribute details of MP’s performance in Parliament during the 16th Lok Sabha.- Review policies related to digital and online businesses. Show less

- Study the impact of the introduction of a new feature of dispute management system on Freelancer.com and study its implication on other product features like reviews and certification.- Used this feature introduction as a natural experiment and employed difference in differences regression methodology to identify and quantify the impact.- Identified that this new feature has reduced the weight of ratings by 50% and that of certification by 62% in the decision to hire. More… Show more - Study the impact of the introduction of a new feature of dispute management system on Freelancer.com and study its implication on other product features like reviews and certification.- Used this feature introduction as a natural experiment and employed difference in differences regression methodology to identify and quantify the impact.- Identified that this new feature has reduced the weight of ratings by 50% and that of certification by 62% in the decision to hire. More importantly, we identified heterogeneity in the impact. The impact was found to be significant only in services like data entry, whereas there was no significant impact on services like logo design.- Conducted a detailed literature review on the reputation management systems used by online platforms.- This paper was submitted at the International Conference of Information Systems, 2018 at San Francisco, California and currently working on the comments received from the reviewers. Show less

- Contributed to the “Future of Work in India” Project funded by TIDES Foundation.- Wrote a case study on the future of employment in the IT/ITES sector in India.- Reviewed the impact of gig economy in the Indian context. The main issue identified was that the current studies in digital labor platform technology are from the view of developed markets. These markets have very high levels of formal employment in contrast to developing markets. So need to validate these conclusions in the… Show more - Contributed to the “Future of Work in India” Project funded by TIDES Foundation.- Wrote a case study on the future of employment in the IT/ITES sector in India.- Reviewed the impact of gig economy in the Indian context. The main issue identified was that the current studies in digital labor platform technology are from the view of developed markets. These markets have very high levels of formal employment in contrast to developing markets. So need to validate these conclusions in the context of developing markets was highlighted.- Helped conduct a 2 day policy workshop on gig economy in India. Show less

- Launch flights product on goomo.com with content provided by a 3rd party. Achieved monthly average transactions of about 700.- Implemented a promo code based incentive system to drive transactions. Almost 85% of the transactions were incentivised. - Wrote user stories and planned the project for its execution.- Designed the analytics framework for the portal.- Implemented the accounting process using Navision.- Expand the flights products to different channels like B2B and… Show more - Launch flights product on goomo.com with content provided by a 3rd party. Achieved monthly average transactions of about 700.- Implemented a promo code based incentive system to drive transactions. Almost 85% of the transactions were incentivised. - Wrote user stories and planned the project for its execution.- Designed the analytics framework for the portal.- Implemented the accounting process using Navision.- Expand the flights products to different channels like B2B and B2E. Show less

- Conceptualized the platform for selling unsold flight tickets to wait listed train passengers.- Selected for Amadeus incubator program.- Wrote user stories and requirements for the engineering team.- Sold the concept to potential partners for bringing them onto the platform. Brought on board Jet Airways and Trainman.in as launch partners.- Pitched the concept to investors.

- Launched video as a new format for review on Holidayiq.com. More than 3000 videos were collected in 4 months.- Launched the platform to drive hotel reviews through 3rd party partnerships. Powered Makemytrip.com’s hotel review through this platform.- Applied text mining on reviews to create destination specific selection criteria in the faceted search. This achieved a click through rate of about 5%, the 2nd highest after price.- Implemented Mailchimp as the transaction email… Show more - Launched video as a new format for review on Holidayiq.com. More than 3000 videos were collected in 4 months.- Launched the platform to drive hotel reviews through 3rd party partnerships. Powered Makemytrip.com’s hotel review through this platform.- Applied text mining on reviews to create destination specific selection criteria in the faceted search. This achieved a click through rate of about 5%, the 2nd highest after price.- Implemented Mailchimp as the transaction email platform for collecting reviews thereby improving the quality of delivery.- Conducted A/B tests on the review page and review request emails, thereby increased the organic conversions from 2.5% to about 9% in 6 months.- Coordinated with stakeholders (Marketing, Alliances and Operations) for product launch.- Performed Principal Component Analysis(PCA) to identify the actual number of review parameters required. Showed through Scree Plots that only 4 parameters instead of 7 were required to achieve 98% accuracy in overall ratings.- Ran an incentive program for reviews with credit of money into the Makemytrip wallet for sharing a review. A test of different amounts was conducted to identify the optimal amount of incentive.- Launched the weekend destination product on the website and app. This was done based on analytics and interviews with travellers which showed that the predominant reason for visiting the website/app was to identify destinations for weekends / long weekends. - Wrote user stories and worked with engineering team to execute it. Show less

- Set the product plan for corporate and alliances businesses by working with the founders and other stakeholders.- Launched the corporate portal for online registration, booking and cab tracking. This received a daily average of 20 registrations organically, which improved the efficiency of the corporate sales team.- Conducted pilot studies with corporate customers at Ahmedabad(Torrent Pharma) and Bengaluru(HSBC) to understand the product fitment and identify areas of opportunity… Show more - Set the product plan for corporate and alliances businesses by working with the founders and other stakeholders.- Launched the corporate portal for online registration, booking and cab tracking. This received a daily average of 20 registrations organically, which improved the efficiency of the corporate sales team.- Conducted pilot studies with corporate customers at Ahmedabad(Torrent Pharma) and Bengaluru(HSBC) to understand the product fitment and identify areas of opportunity. - Initiated discussions with travel booking tools and expensing tools to provide a seamless corporate travel experience from booking till the employee is reimbursed the amount.- Designed a platform for an alliance program whereby the bookings can be initiated from any partner applications.- Wrote user stories and planned the project for its execution. Show less

- Leading the activity for transforming the company from an offline player to a technology enabled company which can take on the competition from new online companies.- Implemented an end to end booking tool for corporate travel division, through which transactions worth 1200 Cr are transacted per year.- Integrated the booking tool with SAP FICO for accounting and balance sheet reporting. - Create a new business channel through mobile devices and owned its P&L. Holidays sale of… Show more - Leading the activity for transforming the company from an offline player to a technology enabled company which can take on the competition from new online companies.- Implemented an end to end booking tool for corporate travel division, through which transactions worth 1200 Cr are transacted per year.- Integrated the booking tool with SAP FICO for accounting and balance sheet reporting. - Create a new business channel through mobile devices and owned its P&L. Holidays sale of about 30 Lakhs per month was achieved organically within 3 months of launch. - Implemented CRM which provided omni channel capability by integrating the operations of the stores, website and call centre.- Developed an app for the holidays sales team, powered by mpos solution and integrated with CRM to make each salesperson a store on the go. This reduced the sales cycle from 12 days to 3-4 days. Also the time spent per customer at the store reduced by more than 75% from 2 hours to 30 mins.- Setup a centralized fulfillment center for corporate travel operations. - Received the “Role of Honor” award twice for achieving the highest performance rating. Show less

- Promoted the newly launched Hybrid Controller solution to continuous process industries.- Ensured that Honeywell was in the top of mind of customers through engaging the customer regularly by providing technical inputs and product demos.- Managed a monthly sales of about Rupees 1.5 crores without taking into account high value large project procurement.- Prepared RFP bidding documents for large projects and attended tender opening sessions.- Obtained the first order in India… Show more - Promoted the newly launched Hybrid Controller solution to continuous process industries.- Ensured that Honeywell was in the top of mind of customers through engaging the customer regularly by providing technical inputs and product demos.- Managed a monthly sales of about Rupees 1.5 crores without taking into account high value large project procurement.- Prepared RFP bidding documents for large projects and attended tender opening sessions.- Obtained the first order in India for Steam and Water Analysis System from BHEL, Hyderabad and also the first Hybrid controller order from South India from Tanfac, Cuddalore. - Implemented industrial automation projects through appointment of vendors. Show less

- Handled the advanced control systems and process control Lab sessions and conducted the final exams.- Assisted professor in fuzzy and neural network based controller design.- Modelling non-linear systems and develop strategies to linearise it using MATLAB.