• Communicate with a diverse range of clientele, providing friendly, professional, and consultative service.• Facilitate training and professional development of new hires.• Identified, troubleshot and solved various hardware, software and network issues that arose throughout the LAN• Implemented, Configured and managed NAS for shared access across the network• Supervise employees and ensure policies were met.• Prioritize and complete design and print projects and store administrative duties effectively under tight timelines.• Assist the Franchise Owner with the management of day-to-day operations, monitoring of expenses, and preparing sales reports.

• Develop briefings, brochures, multimedia presentations, promotional products, and computer artwork for use in products, technical manuals, literature, newsletters, and slide shows.• Present designs and reports to customers for approval and discuss the need for modification • Knowledge of customer service principles and practices• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Perform new device setups, data transfer and backup, software installations and bloatware removal, device cleaning, virus and malware removal on client devices. • Troubleshooting and resolve hardware and software issues.• Recommended computer systems to suit customers' needs.• Provided a wide range of technical support and customer service for system users and maintained network hardware and supported the local area network