Nicholas Hand Email & Phone Number

Miami, Fl, Us

Redmond, Washington, Us

• Strengthened Incident Response Expertise: Engaged in proactive & reactive Incident Response (IR) engagements, elevating my expertise with Microsoft’s proprietary IR tools Microsoft Defender, Fennec, and Artic Logs. Developed and presented 20+ Daily Update briefs, enhancing internal communication efficiency. Spearheaded daily threat-hunting sessions resulting in substantial improvement in detection capabilities through the application of advanced KQL queries in collaboration with experienced investigators and threat hunters.• Transformed HAWK Tool Capabilities: Enhanced the HAWK tool’s capabilities by developing new KQL functions, and successfully replicated all essential features across 10 critical HAWK reports outputs —doubling the initial goal of 4. Centralized threat hunting within M365 environments, eliminating the need for offline CSV reports, accelerating threat detection efficiency.• Pioneered Log Collection for Virtualized Environments: Developed a new capability for efficient log and forensic artifact collection from ESXi and vCenter virtual solutions. Communicated collection requirements by preparing and presenting slide deck to Linux team, ensuring clear understanding and implementation. Authored comprehensive documentation currently utilized by DART, facilitating integration into FoX for Linux, and greatly enhancing investigative processes in cases of ESXi compromises.• Authored Targeted Research on AI Threats: Conducted research on LLM Theft for AI IR Playbook, developing comprehensive documentation outlining attack scenarios and extraction methods utilizing Azure storage solutions for LLM Theft. Detailed comprehensive insights into techniques for AI Model extraction via Azure and strategies employed to conceal, store, and extract large language models.

Coral Gables, Fl, Us

• Supervise team of IT technicians (12) providing technical support for ~250 faculty and ~560 computer systems, successfully troubleshooting complex issues while properly communicating complex technical terms and concepts to university faculty, staff, and students, resulting in a 97% user satisfaction rating.• Actively resolve data discrepancies using SQL. Detected and corrected a recurring SQL query issue in our Microsoft SQL Server database, resulting in a 15% improvement in reporting accuracy and a 10% reduction in data-related support tickets.• Proficiently troubleshoot Linux-based systems, specifically Ubuntu and CentOS, to provide technical support, minimizing downtime and potential data recovery costs. Regularly troubleshoot network connectivity issues, resolve system errors, and assist users in accessing vital resources.• Utilize AWS services, such as EC2 and S3, to swiftly provision user accounts and resources, reducing onboarding time by 25%. Expedite the setup of new employee development environment using EC2 instances, ensuring reliable storage of critical data with S3 and enforcing access control through IAM, saving an average of 8 hours per employee.

Coral Gables, Fl, Us

• Provide Tier 1 desktop support to faculty and staff for IT support issues onsite and remotely. • Support the use of applications such as Adobe, Office 365, Chrome, Zoom, and Tableau. • Respond promptly to technical support requests through various channels, including phone calls, email, and a ticketing system.

Chicago, Illinois, Us

•Conducted vulnerability assessments and penetration testing, using Kali Linux, for a financial services client, identifying and mitigating 15 critical security risks.•Participated in conferences on emerging cybersecurity trends, tools, industry standards, including OWASP, NIST, and GDPR, enhancing knowledge of the latest cloud security practices.•Completed industry relevant certifications on cybersecurity and threat intelligence, including Google Cybersecurity Certificate, acquiring technical skills to support secure cloud environments.

Coral Gables, Fl, Us

• Improved community learning environment for 36 students through regular meetings and counseling• Organized large-scale educational events to cater to 400+ students• Utilized communication skills to improve coordination with 30 CAs on various long-term projects resulting in organized weekly meetings.

National Harbor, Maryland, Us

• Developed Shopify E-Commerce store and managed online Shopify sales for 200+ monthly orders.• Created daily inventory reports using Excel, Shopify, and various systems• Built focused Monthly Metrics Reports using Excel and Tableau

Bachelor Of Business Administration - Bba, Economics, Business Technology, Business Law

Associate Of Arts And Sciences - Aas, Information Technology