Nicholas Hand Email and Phone Number
🔒 Passionate Cloud Engineering and Cybersecurity professional | Continuous learner 🔒Welcome to my LinkedIn profile! I'm Nicholas Hand, a driven and enthusiastic individual with a keen interest in the dynamic fields of Cloud Engineering and Cybersecurity. With a strong educational background and hands-on experience, I am committed to contributing my skills and expertise to secure and optimize cloud environments.🎓 Education and Technical Skills: I'm pursuing a B.B.A. in Business Technology and Economics at the University of Miami and hold an A.A.S. in Information Technology from Prince George's Community College. I have practical knowledge in CompTIA Security+, CompTIA Network+, and CompTIA A+. My technical skills include AWS, Azure, Tableau, Python, Linux, SQL, and Microsoft Power BI. I have certifications in CompTIA Security+ and Google Cybersecurity Professional.💼 Professional Experience: Currently, as an IT Help Desk Technician at the University of Miami Herbert Business School, I provide essential technical support to resolve hardware, network, and software issues. I collaborate with support teams on workload and patch management, actively contributing to the smooth operation of digital systems, including AWS, Azure, and other cloud service providers. I have improved system uptime by 20% by implementing cloud system monitoring protocols.As a Risk Consulting Intern at RSM Pathways, I conducted vulnerability assessments and penetration testing, enabling a financial services client to identify and mitigate critical security risks. This experience allowed me to network with industry professionals, participate in webinars on emerging trends, and complete online courses in cloud security and threat intelligence, enhancing my expertise in securing cloud environments.🔑 Premier Candidate for Cybersecurity and Cloud Engineering Roles: My diverse experiences and educational foundation make me a premier candidate for cybersecurity and cloud engineering roles. My continuous pursuit of certifications and dedication to staying updated with the latest industry trends ensure I can effectively identify vulnerabilities, develop proactive security strategies, and protect valuable assets.I am excited to leverage LinkedIn as a platform to document my cybersecurity career journey and share my accomplishments with the vibrant Cyber and Cloud community. Let's connect and collaborate on cutting-edge projects, exchange insights, and shape the future of secure and resilient cloud environments together.
University Of Miami Herbert Business School
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Information Technology Help Desk Analyst And Av Support SpecialistUniversity Of Miami Herbert Business SchoolMiami, Fl, Us
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Customer Experience Engineer InternMicrosoft May 2024 - PresentRedmond, Washington, Us• Strengthened Incident Response Expertise: Engaged in proactive & reactive Incident Response (IR) engagements, elevating my expertise with Microsoft’s proprietary IR tools Microsoft Defender, Fennec, and Artic Logs. Developed and presented 20+ Daily Update briefs, enhancing internal communication efficiency. Spearheaded daily threat-hunting sessions resulting in substantial improvement in detection capabilities through the application of advanced KQL queries in collaboration with experienced investigators and threat hunters.• Transformed HAWK Tool Capabilities: Enhanced the HAWK tool’s capabilities by developing new KQL functions, and successfully replicated all essential features across 10 critical HAWK reports outputs —doubling the initial goal of 4. Centralized threat hunting within M365 environments, eliminating the need for offline CSV reports, accelerating threat detection efficiency.• Pioneered Log Collection for Virtualized Environments: Developed a new capability for efficient log and forensic artifact collection from ESXi and vCenter virtual solutions. Communicated collection requirements by preparing and presenting slide deck to Linux team, ensuring clear understanding and implementation. Authored comprehensive documentation currently utilized by DART, facilitating integration into FoX for Linux, and greatly enhancing investigative processes in cases of ESXi compromises.• Authored Targeted Research on AI Threats: Conducted research on LLM Theft for AI IR Playbook, developing comprehensive documentation outlining attack scenarios and extraction methods utilizing Azure storage solutions for LLM Theft. Detailed comprehensive insights into techniques for AI Model extraction via Azure and strategies employed to conceal, store, and extract large language models. -
Information Technology Help Desk Analyst & Av Support SpecialistUniversity Of Miami Herbert Business School Aug 2023 - PresentCoral Gables, Fl, Us• Supervise team of IT technicians (12) providing technical support for ~250 faculty and ~560 computer systems, successfully troubleshooting complex issues while properly communicating complex technical terms and concepts to university faculty, staff, and students, resulting in a 97% user satisfaction rating.• Actively resolve data discrepancies using SQL. Detected and corrected a recurring SQL query issue in our Microsoft SQL Server database, resulting in a 15% improvement in reporting accuracy and a 10% reduction in data-related support tickets.• Proficiently troubleshoot Linux-based systems, specifically Ubuntu and CentOS, to provide technical support, minimizing downtime and potential data recovery costs. Regularly troubleshoot network connectivity issues, resolve system errors, and assist users in accessing vital resources.• Utilize AWS services, such as EC2 and S3, to swiftly provision user accounts and resources, reducing onboarding time by 25%. Expedite the setup of new employee development environment using EC2 instances, ensuring reliable storage of critical data with S3 and enforcing access control through IAM, saving an average of 8 hours per employee. -
Information Technology Help Desk TechnicianUniversity Of Miami Herbert Business School 2022 - PresentCoral Gables, Fl, Us• Provide Tier 1 desktop support to faculty and staff for IT support issues onsite and remotely. • Support the use of applications such as Adobe, Office 365, Chrome, Zoom, and Tableau. • Respond promptly to technical support requests through various channels, including phone calls, email, and a ticketing system.
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Risk Consultant InternRsm Us Llp Dec 2022 - Jan 2023Chicago, Illinois, Us•Conducted vulnerability assessments and penetration testing, using Kali Linux, for a financial services client, identifying and mitigating 15 critical security risks.•Participated in conferences on emerging cybersecurity trends, tools, industry standards, including OWASP, NIST, and GDPR, enhancing knowledge of the latest cloud security practices.•Completed industry relevant certifications on cybersecurity and threat intelligence, including Google Cybersecurity Certificate, acquiring technical skills to support secure cloud environments. -
Community AssistantUniversity Of Miami Division Of Continuing & International Education Jun 2022 - Jul 2022Coral Gables, Fl, Us• Improved community learning environment for 36 students through regular meetings and counseling• Organized large-scale educational events to cater to 400+ students• Utilized communication skills to improve coordination with 30 CAs on various long-term projects resulting in organized weekly meetings. -
Production ManagerBrookiegirl Bath + Body Care 2018 - 2021National Harbor, Maryland, Us• Developed Shopify E-Commerce store and managed online Shopify sales for 200+ monthly orders.• Created daily inventory reports using Excel, Shopify, and various systems• Built focused Monthly Metrics Reports using Excel and Tableau
Nicholas Hand Education Details
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University Of Miami Herbert Business SchoolBusiness Law -
Prince George'S Community CollegeInformation Technology
Frequently Asked Questions about Nicholas Hand
What company does Nicholas Hand work for?
Nicholas Hand works for University Of Miami Herbert Business School
What is Nicholas Hand's role at the current company?
Nicholas Hand's current role is Information Technology Help Desk Analyst and AV Support Specialist.
What schools did Nicholas Hand attend?
Nicholas Hand attended University Of Miami Herbert Business School, Prince George's Community College.
Who are Nicholas Hand's colleagues?
Nicholas Hand's colleagues are Kritika Purohit, Shahad Mohammmed, Reynold D'sa, Viktoria Zlatinova, Dean Springer, George Miller, Nguyễn Trần Kim Ngọc.
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