Manage a team of onsite IT support professionals responsible for daily IT operations in District 7 ODOT with 350+ users. The onsite support team solves incident and request tickets in a timely manner and completes IT projects with local and Central Office stakeholders. Escalate requests to NOC, server, desktop engineering teams, or subject matter expert for resolution.The IT team is responsible for the following areas:-Manage AD and SSO/MFA-Manage DHCP-Manage Vendors (HP Printers, Access Control Security)-Maintain Inventory of PC peripherals, printers, network switches, wirelessaccess points and consumables-Audit assets (PCs, printers, peripherals)-Network performance (work with NOC to resolve and troubleshootoutages and performance issues)-WLAN management (investigate outages and poor performance)-Physical Infrastructure (CAT6 data cabling and fiber)-Submit change requests for VLANs and server updates-Repair PCs, printers, Kronos Timeclocks-Enforce security policies with team members, demonstrate good securitypractices-Troubleshooting software (Office 365, ERP, accounting systems,proprietary industry software)-Manage the security infrastructure (NVR, IP Cameras, Access Control)-Manage public kiosks and information displays-Badge and access controls-Conference Rooms and associated technologies-Develop and manage the IT budget for cabling infrastructure, peripherals,and miscellaneous IT projects

Form a strategic alliance with fulfillment center site operations team and deliver top class IT service and support to 1200+ users.Lead a team of site technicians who are responsible to carry out tasks which maintain the integrity of the IT operations at the Vandalia, OH Chewy distribution center.Site IT scope of responsibility:-Complete IT projects-Complete Change Requests per ITIL standards for 'standard' and 'emergency' changes-Maintain inventories of laptops, RF Scanners, and printers-Security Operations (educate and enforce Chewy IT Security Policy, retrieve laptops, mitigate security threats, legal hold)-Maintain physical data cabling infrastructure-Maintain WLAN-Troubleshoot and provide guidance on software applications (Office 365 and proprietary)-Maintain local phone services (handsets and inbound/outbound connectivity)-On-Call 24x7 for emergencies

Global network Team supporting 1800+ users and 100+ Sites in 5 countries. (US, Canada, Mexico, Peru, Brazil, Chile)Responsible for cost saving projects:-Verizon MPLS to SDWAN, savings of $500k per year-Mitel VoIP regional phone system, saving $700k per yearPrimary areas of responsibility WAN, LAN, WLAN, VoIP, Security infrastructure for Region Americas:-Cisco, HP, Palo Alto, Fortigate, Pulse Secure, Aruba, Ubiquti, SolarWinds-Security Operations (enforcing network security policy, location and retrieval of laptops, legal hold)-VPN (IPSEC and SSL, Site-to-Site and end user)-MPLS and SDWAN (vEdge)-DNS and DHCP management-IT Project Management-Handled Security incidents with Verizon SOC-Mitel VoIP design and implementation-Aruba wireless management-Physical cable plant (fiber/copper)-Network capacity planning and monitoring-efax conversion design and implementation-Brivo access control

Managed the computer/network systems for several small and medium size businessesAreas of responsibility:-Windows servers (Active Directory / File&Print)-Exchange-Workstations-Printers-Network infrastructure-Backup-Internet connections-Documentation-Monitoring-Upgrades-Budgetary and Cost savings (identification and implementation)

Managed the computer systems for 120+ employees.-Windows servers (Active Directory, file/print)-Exchange-Linux-Workstations-Printers-Network infrastructure-Special function PCs-Internet & Firewall-Telecom system (Toshiba)-Recommended and purchased IT equipment-Mobile phone equipment-Mobile phone contracts-Telecom contracts

As a Level 3 Support Specialist, The Level 3 support team was the highest escalation point for customer high speed data product support.-resolved technical issues on customer's PCs and Internally-resolved issues related to billing in regards to the high speed data product-interacted with the NOC and RF engineers to resolve high level outages/repair/troubleshooting-trained and mentored Level 1/Level 2 customer service representatives