Nicholas Shepard Email & Phone Number

Chicago, IL, US

CS-320 Software Testing, Automation, and Quality AssuranceCS-360 - Mobile Architecture and Programming

Boston, Massachusetts, United States

Tutor all levels of the Software Engineering and Information Technology courses including topics like Object Oriented Programming, networking, database design, and Linux system administration, as well as language specific classes in Java, C++, and Python.

Boston, Massachusetts, United States

Perform all roles of the Software Engineering process including tech planning, development, testing, application monitoring, and code review. Serve as a feature lead for the front-end aspects of the Detect product which provides near real time monitoring for cloud hosted data sources such as Snowflake, Databricks, and Trino at enterprise scale.

• Migrate clinical data from other vendors' Electronic Data Capture (EDC) systems to OpenClinica's while creating data pipelines in Python that can be used for future studies.
• Gather requirements with clients, architect, build, and deploy custom software solutions, automation, and web applications using Spring Boot (Java), Flask (Python), Selenium (Java), and Bash Scripting (Linux).
• Serve as the tech lead for a high profile project while working closely with solutions consultants, project managers, and product team members.
• Communicating difficult technical concepts clearly to clients on live calls, reports, and architectural diagrams to help them make the best decisions about their data.

• Automate module installations and other processes whenever possible by developing and deploying Bash scripts.
• Create and maintain documentation and work instructions on internal processes.
• Analyze and address customer issues through debugging and scripting custom changes to customer databases in SQL.
• Assist in the planning and execution of new hire training.
• Coordinate mass communications, installations, and upgrades with clients and stakeholders.
• Reinforce technical training of customers through web meetings and phone conversations.

Waltham, Massachusetts, United States

• Troubleshoot issues through proactive contact with customers, remote access to customer systems, research in company knowledge bases, and interaction with the development/SQA team.
• Reinforce technical training of customers through web meetings and phone conversations.
• Work with internal and external stakeholders to provide detail on product bugs and requirements.
• Coordinate installations and upgrades; Review and execute test plans and test scripts

Boston, Massachusetts

• Advised F-1 and J-1 students and scholars on how to stay in status throughout their time in the United States.
• Screened student registration, immigration documents, and financial documents to determine eligibility for benefits.
• Served as DSO to nearly 15,000 students across 5 campuses.
• Represented OGS by presenting at information sessions and student programming events.
• Spearheaded a cross-team initiative to improve and automate office email communications with students in close collaboration with office management.

Framingham, Massachusetts

• Supervised, hired, and trained a diverse team of around fifteen employees for efficient operations of a 106 room hotel.
• Conducted market research and executed company sales initiatives to maintain 100% occupancy.
• Delivered quality customer service in person, over the phone, and by email to ensure satisfaction and retention.
• Reviewed daily financial reports to determine more cost-effective management procedures and prepare the bank deposit.

Asian And Middle Eastern Studies, Middle Eastern Studies, Gpa: 3.86

Activities and Societies: Phi Beta Kappa, Magna Cum Laude

Master Of Science - Ms, Computer Science