Nicolas Shoffner Email & Phone Number

St Louis, Missouri, United States

Managing and leading a team that provides customer support for technical and billing issues. Acting as liaison between end users and telecom carriers. Building relationships with carrier contacts and developing efficient escalation paths to resolve customer issues quickly. Entering support tickets, and assisting customers in their telecom services. Working with other team leads to develop a team atmosphere and ensure that processes are seamless from one department to the next. Interviewing potential team members, training new team members, and developing processes for the department and company. Conducting regular evaluations and ongoing meetings with team members to foster improvement in performance.

St Louis, Missouri, United States

Providing customer support for technical and billing issues. Acting as liaison between end users and telecom carriers. Communicating via phone, email, and chat. Entering support tickets, and assisting customers in their telecom services.

Greater St. Louis

I design and manage the website and customer facing web based materials, process student registrations and maintain student records electronically, I develop training materials and design PowerPoint presentations and certificates, I provide customer service for all training and billing matters before and after the class, and I provide classroom and range instruction.

St. Louis County, Missouri, United States

I oversee daily operations, provide training, coaching, and mentorship to a team of 20+ individuals across three departments. I work to develop new and more efficient SOP's and processes as well as eliminate waste whenever possible. I strive to equip my team to achieve success in their roles and to see their career goals come to fruition.

St. Louis County, Missouri, United States

Each day I work to build a better culture in my area of influence and I engage my team to find waste and eliminate it. I work to provide an environment in which my team members can excel in their work and improve as individuals.

Maryland Heights, Mo

I lead a team that provides top quality customer service via phone and email to our customers. I am active in training both new employees and incoming service personnel in part return policies and procedures, receiving and inspecting parts, verifying warranty status, answering phone calls from customers, interacting with vendors.

Maryland Heights, Mo

My responsibilities include: receiving and inspecting parts, verifying warranty status, answering phone calls from customers, interacting with vendors,

Maryland Heights, Mo

My responsibilities include: supervising other shipping employees, filling, packing, and shipping orders, as well as troubleshooting equipment, and maintaining a correct inventory count.

Maryland Heights, Mo

My responsibilities include: filling, packing, and shipping orders, as well as troubleshooting equipment, and maintaining a correct inventory count.

Maryland Heights, Mo

My responsibilities included: filling, packing, and shipping orders, as well as maintaining a correct inventory count.

Greater St. Louis

Developing organization policies, procedures , and training programs. Conducting training in the classroom and on the range.

Maryland Heights, Mo

My responsibilities included: delivering products to customers, fulfilling orders for will call customers and delivery drivers, receiving inventory and restocking, counting inventory, and operating order pickers and fork trucks.

St. Louis, Mo

My responsibilities included: installing cable in residential homes and apartments, maintaining tools and equipment, and keeping track of supplies.

Earth City, Mo

My responsibilities included: ordering and receiving parts from vendors, filling orders for technicians, conducting cycle and inventory counts, returning unused parts to vendors.

St. Ann, Mo

My duties included: running and maintaining projectors, building films, starting all shows on time, keeping projection booths and theaters clean, and ensuring customers had a great experience.

Certificate Of Apologetics, Christian Apologetics

Diploma, General Studies, 3.2 Gpa