• Applied strong attention to detail during customers engagement in reviewing and enhancing security measures in their environments, achieving a 90% compliance score.• Proven expertise in engaging and collaborating with clients across mid-market and enterprise domains, delivering targeted solutions to resolve critical production issues and ensuring seamless operational continuity• Implemented Azure B2C as an authentication mechanism for the application, incorporating Azure RBAC (Role-Based Access Control) for deployment and automation tasks utilizing Python and PowerShell scripting. This initiative was instrumental in establishing a resilient Zero-trust solution within the system architecture.• Proficient in managing cloud environments across Microsoft Azure, AWS, ensuring streamlined operations and swift resolution of production issues impacting customers.• Independently managed complex tasks and customer scenarios, demonstrating proactive problem-solving skills and effective collaboration, while addressing gaps in Linux systems support.

- Led a team of M365 specialists to analyze client needs and design customized solutions using Exchange Online, SharePoint Online, Teams, and Skype for Business Online.- Implemented M365 solutions for a leading healthcare organization, resulting in a 30% increase in team collaboration and a 20% improvement in document management efficiency.- Conducted workshops and training sessions for clients to maximize the utilization of M365 tools, resulting in a significant reduction in support tickets related to user adoption issues.- Collaborated with cross-functional teams to integrate third-party applications with M365, enhancing functionality and streamlining business processes.- Provided ongoing support and maintenance for M365 deployments, ensuring optimal performance and security compliance.- Managed multiple M365 migration projects simultaneously, meeting project deadlines and exceeding client expectations for quality and reliability