Nico Silva Santisteban Email and Phone Number

Support Regulatory Affairs Operations globally, collaborating to develop and optimize learning solutions through continuous improvement.

Establish and oversee the learning design functions aligning training needs to business and regulatory requirements. Align learning solutions development to business based on training needs assessment and data analysis. Develops and deploys consistent methodologies for learning needs assessments, course and resource development, and training program evaluation/effectiveness measurements.• Managed of a team of Learning Specialists and Training Support Specialist.• Managed the development, implementation, and maintenance of learning solutions for all AEI. Estimating and coordinate resources needed to accomplish learning projects.• Assess learning system and common course standards.

Responsible for the design, development, and management of all aspects of training design and maintenance for AEI. Closely collaborate with AEI’s business units’ leadership to create targeted learning solutions to solve training needs and performance gaps. Partner with the training team to develop and improve training solutions. • Implemented internal workflow process and guidelines, develop design standards, and knowledge management.• Decision-maker for training implications for all AEI’s new product launches.

Designed and developed creative learning experience solutions to ensure effective and sustainable development opportunities for our 13,000+ associates across the US and Canada. • Partnered with the team to define the department strategy, learning standards, workflow, and overall work tools to support the organization’s strategy and goals.• Propose, designed, and developed learning solutions, identifying needs, scope, and timeline; applying Design Thinking and LTEM based evaluations for web-based and instructor-led training.

Started as e-Learning Content Developer Associated, rehired in March 2018 as Training and Development Specialist. Strategist and overseer of the Management Foundations Certificate Program, New Employee Orientation, and Training and Development operations, impacting over 3,000 employees. Coordinate objectives with University leaders, managers, and SMEs to craft, revise, and implement training solutions. Support Oracle Cloud change management transition team.• Led, developed, and coached student assistants. • Performed needs assessments in partnership with different DePaul’s departments. Extracted performance-related issues, determined gaps and needs, and explored skills enhancement opportunities.• Engaged with senior managers to support performance management processes and productivity.

• Over 95% positive evaluation rate assisting DePaul faculty in course development, course maintenance, and LMS functionality to facilitate students learning effectiveness.• Serve as dedicated Nursing School support for Master courses review to methodological updates.• Support FITS and School for New Learning staff in special projects to maintain department yearly goals.

The primary leader of daily operations in training and development, introducing new training programs, process improvements, and manage project execution. Identified problem areas and growth opportunities to improve effectiveness and efficiency. Ensured alignment of all activities to corporate objectives in revenues and program administration.• Provided oversight of a $160K annual operating budget to deliver training, including design, development, and deployment. • Partnered with Subject Matter Experts and third-party vendors to cohesively execute programs. • Boosted annual income by 30% by pioneering and sustaining new training programs.

Developed training and methodology assessments for clients. Reviewed assessments, identified client needs, and designed training solutions that aligned with business requirements and standards. Evaluated existing operations to pinpoint underperforming areas and gaps. Streamlined internal communication and relationships between the Instructional Design Department and the Graphic Department, while executing full life cycle project management. Analyzed and tested new e-learning applications and methodologies utilizing different LMS, HTML5, simulation trainings, gamification and emerging software. • Progressively promoted from Instructional Designer to Methodology Expert to Project Manager. • Created and implemented process improvements to project management to eliminate 90% of major changes needed by clients and 40% of minor changes needed by clients. • Designed an onboarding and mentoring program for new hires in Instructional Design. Effectively trained over 6 new personnel over role tenure.