Natalia Tarabanova (Maltseva) Email & Phone Number

Moscow

Первый по-настоящему спортивный портал. http://scorebook.ru

Консультационные услуги по ориентации Вашей компании на взаимоотношения с клиентом. - аудит сервисов и точек контакта - разработка индивидуальной программы обслуживания - обучение персонала - измерение показателей удовлетворенности - анализ конкурентной среды - коучинг топ-менеджмента - разработка внутренней нормативной базы

Moscow

 Developing the customer based management strategy Planning the targeted marketing campaigns Management of customer service Controlling the communications in all points of contact Targeted products management Developing the regulatory documents for CBM Analysis, reporting Customers segmentation Research

Moscow

 Developing of annual strategy, churn decreasing plans in Business Unit Russia Churn management in Business Unit Russia Management of proactive and reactive retention Creation of products for targeting retention Introduction of tools for retention management for all commercial divisions of the company Monitoring of customers satisfaction level Developing the regulatory documents for retention management in Business Unit Russia Developing a reporting system for retention management Analytics and forecasting performance

 Operational management of product and pricing Developing tariffs and company services in the Region  Network development planning Initiation, development and implementing marketing strategy aimed at increasing sales and revenues from telecommunications products  Assessing of the economic effectiveness of the product  Promotion of products, services, brand and company image in the regional market and compliance with the brand - beech across advertising media  Management of direct sales Analysis and forecasting of market trends  Monitoring performance indicators  Reporting Head of Marketing: Developing programs to increase market share and increase profitability of operations Competitive analysis Strategy, budgeting, marketing plans, monitoring performance indicators Product marketing Planning for radio coverage Development, production and placement of advertising materials  Analysis of advertising effectiveness Media relations Control placement of advertisements in newspapers, on TV, radio  Development and implementation of PR-events, conferences, charity events, city celebrations

Marketing, Marketing Strategy, 5

Public Administration; Diploma Of Economist, Finance And