FAISTON is a company that aims to boost the business of our customers. Our solutions are the result of a way of thinking that favors the best use of digital transformation considering quality and disruptive services in the areas of Infrastructure, Networking, Cloud, Datacenter and Security, among other end-to-end solutions.In the COO position, my biggest challenges are:- Manage the SDM's (Service Delivery Manager) team at national level for the delivery of IT outsourcing contracts in all verticals.- Manage and Deploy a 24x7 Shared Service Center with national operations to deliver projects and contracts for support and maintenance of servers, network assets and field staff.- Implementation and operation of logistics services for the distribution of spare parts to meet the SLA with the Integrators and Operators of IP backbone.- Operation P&L management.- Effective management of operations seeking the profitability of contracts and due customer satisfaction.- Strengthening the relationship between FAISTON and CLIENT through continuous meetings, KPI's evaluation and team development.

- Responsible for IT Infrastructure outsourcing contracts, having as main clients Embratel, Telefônica, Vivo, Bradesco, Caixa, Embraer, Net, Claro, Ambev, Banco do Brasil and Renner with approximate revenue of 200 million reais per year.- Responsible for the Global Shared Services (GSS) composed of 5 major areas, namely IMOC, Service Desk, Logistics, Engineering and Field Services, totaling more than 300 HC.- Leader of the main certifications of BU services - ISO 9K, ISO 20K and Cisco Gold.- Creation of the Field Services model with service throughout Brazil for microcomputers and support for network equipment, servers and software.- Responsible for the operational stabilization of IT outsourcing contracts in large clients such as Embraer, Net, Embratel, Telefônica and Caixa.- Develop the program to reduce costs and create a model for contracting service providers for short-term projects.- Integrate different suppliers into Capgemini's service platform (GSS).- Implementation, hiring and development of the pre-sales team with a focus on Support and Maintenance for network equipment (Cisco).- Negotiate the renewal of service contracts with base customers and support the Commercial area in the sale of new outsourcing contracts.- Creation of the project area and implementation of new customers.

- Dedicated action to the Atento customer.- Coordinate the IT and Telecom infrastructure processes of the CENESP Site.- Manage Atento's technical team and interface with its end customers.- P&L management.- Track, monitor and evaluate key business indicators in order to adjust the route, seek greater efficiency, reduce costs and ensure customer satisfaction.- Presentation of the monthly service book.

- Arthur Andersen's Finance Time Coordinator.- Acting with the management processes and analysis of the analysis of KPIs management, the conduct of internal processes, the effectiveness of time and development of the area.- Elaborate and validate with the management of the financial planning area.- Daily monitoring of cash flow and proposing adjustments or adjustments based on data analysis.- Implement and manage financial performance indicators.