Nathalie S. Email & Phone Number

Santa Ana, San Jose, Costa Rica

Review and analysis of digital transactions to identify risks and fraudulent patterns, including identity theft, credit card or sensitive information theft, money laundering, payment for illicit activities, scams, extortion, or blackmail, among others.In cases of high-risk transactions, additional documentation is requested or the customer is contacted directly for a comprehensive risk assessment, identifying the scenario and providing the necessary support, all while maintaining a focus on delivering an exceptional customer service experience.

Santa Ana, San Jose, Costa Rica

My experience included handling transactions that had already been validated and approved, but declined by the customer’s bank or financial institution. I directly contacted the customers to provide information on balances, Automated Clearing House process, debit and credit cards, Cash Advance fees, and any other relevant information to find the most viable solutions and complete their transactions as quickly and easily as possible.

Costa Rica

I founded and managed a successful small business, overseeing a virtual training platform focused on police training and law certifications. CADE has provided an innovative solution for individuals seeking to acquire or update their knowledge and advance their police careers, resulting in salary increases. I collaborated closely with lawyers and Moodle platform experts, positively impacting the development of knowledge and skills for a diverse range of users, and offering an accessible and convenient solution for their personal and professional growth.

Provided technical support for a range of devices and platforms, including cellphones, smartwatches, tablets, computers, applications, websites, software, hardware and customer service in a fast paced environment.

Professional Certification In Front-End Developer, Web Page, Digital/Multimedia And Information Resources Design

Por medio de esta certificación modalidad teórico-práctica, los estudiantes van a aprender sobre HTML, CSS, JavaScript y entender sus.

Javascript Bootcamp, Website Development

2019 International Student Summer Camp On Exploration On Chinese Characters, Chinese Studies

Del 8 al 21 de julio, asistí a un campamento de verano de aprendizaje y exploración del mandarín y los caracteres chinos, para 100.

Highschool Diploma