Nicholas Porter Email & Phone Number

Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure.

Maintain network security by controlling domain access Reimage devices to keep within compliance regulations Replace damaged or outdated switches Assist in multi million dollar asset management audits Monitor remedy for any escalated tickets from SPOC help desk and resolve them locally Varies day to day IT tasks

Maintain network security by controlling domain access Reimage devices to keep within compliance rules Assist users with set up of new TSA Iphones Ensure all switches, routers and servers are up and running without issue Monitor remedy for any escalated tickets from SPOC help desk and resolve them locally Field any day to day issue that local users at the site may encounter

Responsible as team lead of five individuals. Assign and divide tasks as appropriateAccountable for locations which includes DHS/TSA offices and airports within the entire South East RegionChange team tasks as priorities shift to meet client deadlines. Monitor team’s progress to ensure we are progressing on schedule to meet goals.Work with local IT specialist to configure and secure new hardware.Successfully migrate data and transfer outlook files from windows 7 to win 10 environment Provide desktop support, project coordination, imaging/reimaging laptops.Resolve network related issues such as local area connection problems, network access,E-mail, internet, VPN, and similar issues that may arise.Maintain regional SharePoint site and upload necessary documents for all to access.Coordinator travel objectives and itineraries for team.Coordination required prior to arrival, during visit, and after departure.Accountable for TSA property assets before, during, and after visits. Validate and sign property transfer receipts to ensure all equipment is documented and accounted for.

Manage and coordinate on board training small groups of technicians (3-6) Apply knowledge of technical, analytical skills to ensure the confidentiality, integrity, and availability of all information systems assets and enforce compliance with Department of Defense policies, procedures, contractual, and regulatory requirements.Implement security measures for information systems Create data transformation strategiesUphold the highest levels of security and enforce best practices

San Antonio, Texas Area

As a Financial Foundations Associate, I have the pleasure of Facilitating the financial security of our membership and their families, handling basic billing and policy inquiries focusing on USAA “1st call Resolution” philosophy and identifying needs based on member life events and provide solutions utilizing relationship sales techniques

Maintain passwords, data integrity and file system security of the AFNET(Air Force Network) environments Provide prompt and courteous customer service to all AFNET users and Military members Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) support Create, modify, and delete objects in Active Directory Assign user rights as dictated by the AFNET security Matrix Create, modify, move and assign mailboxes Create, modify, move, delete and restore distribution lists Microsoft Exchange server maintenance Create, track and resolve incidents with Remedy trouble ticketing system Provide system administrative task for end-user desktop hardware and software Perform analytical/technical troubleshooting of hardware, software and network connectivity issues Remotely diagnostics and troubleshoot client workstations Apply VPN Services Explain network topologies Installs, configure and troubleshoot systems, laptops, servers and printers Track assets, such as desktop PCs, laptops and peripheral equipment, including replacement, repair and disposal

227 Madison Street, New York, Ny 10002

Responded to and closed help desk tickets using BMC Remedy IT Service Management Suite Assisted departmental staff in various areas focusing on PC maintenance throughout the hospitalCreated and installed client OS images using systematic ghost, delivered and installed PCs and peripheral equipment. Created domains and added users via active directory softwareInstalled proper software for each department and assisted with the creation of end user support documents and training created and installed server system images; Preventive maintenance and troubleshooting of PC or peripheral related issues; Trained and supervised 1st year Interns. Performed other duties as needed