- Managed a team of 25+ engineers, optimizing project workflows to reduce delivery timelines by 20% and increase team productivity .- Spearheaded the timely release of over 20+ Major, Patches, Hotfixes and RPQ requests annually, maintaining a 99% quality compliance rate.- Initiated and led the translation of field observations into 15+ product enhancements, contributing to a 20% increase in customer satisfaction scores.- Designed and implemented continuous improvement programs that enhanced Total Customer Experience (TCE) for PowerPath, resulting in a ~20% increase in customer satisfaction scores.- Consistently met and exceeded PowerPath's Product Quality Index (PQI) targets, achieving a 15% year-over-year improvement in product stability and performance metrics.- Led Cost of Service (CoS) initiatives, achieving a 3-5% reduction in support costs, translating to approximately $200,000 in annual savings- Made significant contributions to a high-impact global product knowledge transition program. Led a team that produced around 8 new intellectual property disclosures, contributing to the company's innovation pipeline.