• Custom Software Tester• Primarily have worked on the Event Notification Module software. • Acted as the lead tester and initial point of contact for technical support. • Would assist tech support via Webex on customer’s systems to ensure customer satisfaction.• Actively participated and contributed in all phases of Software Testing Life Cycle (STLC) including Test planning, Test design, Test data setup, Test execution, Defect tracking, and Test report result.• Assisted in planning meetings with Business Analysts and Developers to set clear goals for testing.• I have created and organized test plans in Microsoft Test Manager in order to track test coverage.• Attended daily meetings for project updates.• Performed Ad-hoc testing, Integration testing, System testing, Install testing, Functional testing, and UI/UX testing in a web based applications as well as Windows based applications.• Worked with Selenium Web Driver for automated UI testing.• Created and Executed SQL Queries to validate back end data.• Worked with the developers to track down the cause of bugs and determine the best way to correct the issues.• Entered and tracked bugs to resolution.• Authored and edited technical documents.• Strong analytical and problem solving, interpersonal and communication skills, self-starter, quick learner and able to adopt new technologies as needed in rapidly changing IT environment.

• Acting specialist for line 6 when needed• Maintained over 120% attainment in a dual cell with .04 DPHU• Experienced in repair and documentation of computer failures• Understand WTCS routing and troubleshooting capabilities