Provide production support for a critical billing system, ensuring uninterrupted operations and timely issue resolution for high client satisfaction.Support end-to-end ETL processes, ensuring smooth data extraction, transformation, and loading by promptly resolving issues, conducting root cause analysis, and implementing process improvements to optimize data flow and enhance overall efficiency.Develop and execute complex Oracle SQL queries and PL/SQL scripts for efficient data retrieval and manipulation to support business requirements.Design, code, test, and implement application and process enhancements, adhering to defined scope, target dates, and budgets with minimal defects.Collaborate with cross-functional teams to conduct root cause analysis for incidents, identify patterns and trends, and implement preventive measures.Interact and effectively communicate with customers, business analysts, partners, and IT team members to understand business requirements and provide innovative technical solutions to address business needs.

· Provided expert level two and three payroll system support with exceptional customer service for remote, domestic, and international employees. Proactively resolved issues, triaged tickets, and utilized troubleshooting skills to ensure minimal downtime and optimal system performance.· Managed relational databases using Oracle SQL and SQL Server, including performing data manipulation language (DML) operations such as INSERT, UPDATE, and DELETE, ensuring data integrity and optimizing system performance.· Developed and enhanced SAP HCM programs and reports using SAP ABAP. Worked with payroll analysts to develop enhancements that solved the needs of payroll staff. · Collected user stories and interviewed stakeholders to create automated solutions using RPA and automation scripting, translating business processes into requirements and developing products.

• Query and update employee data using PeopleSoft and ADP software • Analyze employee data and create reports using Excel for full time employees• Communicate with international employees and fulfill tasks at their request

• Analyzed constituent data for full time employees pertaining to gifts; queried alumni information based on degree/major and analyzed results• Created reports regarding alumni income and annual giving for VP of Advancement to use in presentation to Board of Trustees and University President• Identified alumni contributions gained/lost per fiscal year to assist Director of Alumni Relations in outreach strategy• Taught staff to use database software, perform queries, create reports and mass mailing lists