Nick Starr Email & Phone Number

Framingham, Massachusetts, Us

At Lifeline, our success has been due to the efficiency of our mission critical processes. As an IT Service Manager, in this role, I maintain and grow this standard, drawing on my experience in the industry to oversee daily activities. To be successful I have to show a sharp business mind and manage multiple departments toward maximum productivity. I have to show to be skilled in IT management, human resources, finance, as well as various technologies new and old. As a leader I have to display a proven ability to develop and maintain an environment of trust, diversity, motivation and inclusion within my team. My responsibility is to increase our operational efficiency within Lifeline to allow for agility as our business changes and ideally grows.Objectives of this Role:- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.- Develop, implement, and maintain quality assurance protocols- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity- Actively pursue strategic and operational objectives- Ensure operational activities remain on time and within a defined budget- Track staffing requirements, hiring new employees as needed

Amsterdam, Noord-Holland, Nl

Senior Manager of Infrastructure is responsible for the management of cloud based and physical data center, strategic vision, processes and methods. Responsibilities include management of DevOps (3 teams that include Release Engineering, Production Operations, Technical Operations/Hardware and Networking), Product Owners, and Development teams that develop features, tools and automation for various Philips production SaaS applications. The role is a high-impact role in a fast-paced organization.Elements include:- The ability to lead, manage, mentor and provide the technical vision- Develop goals, strategies, and initiatives across development and operations teams - Project management of many, simultaneous projects- Ensure Operations managers can successfully restore services, quickly and efficiently, ideally prior to customer impact- Facilitate troubleshooting and firefighting when trouble occurs with the various service offerings. - Define service goals, objectives and metrics to ensure alignment around engineering efforts - Define and implement with DevOps and Development teams a continuous integration, continuous deployment automation, monitoring and provide scaled on-demand solutions- Coordinate operational activities among multiple groups of stakeholders, both technical & non-technical - Grow and manage high performing teams- Conduct internal and external audits to meet regulatory needs and governance• 24x7x365 support data center operations consisting of approximately 900+ servers/instances• Procurement of development and testing hardware, as well as vendor negotiations• Manage local and remote personnel within the US, India, Ukraine, Brazil, as well as remote contractors• Disaster recovery, high availability, and backup• Annual budgeting and assessing future needs of the organization• Provide executive level management with the data and guidance needed to make decisions on major projects that impact the business directly

Alpharetta, Ga, Us

Director of Technical Operations is responsible for the management of cloud based and physical data center strategic vision, processes and methods. Responsible for the teams that develop tools and automation for the administration of Philips Wellcentive, production SaaS applications. The role is a high-impact role in a fast-paced organization that has seen massive growth and success. Some of the elements of this position include: - The ability to lead, manage, mentor and provide the technical vision - Develop goals, strategies, and initiatives across team in alignment with software engineers and DevOps- Project management of many, simultaneous projects - Ensure Operations managers can successfully restore services, quickly and efficiently, ideally prior to customer impact- Facilitate troubleshooting and firefighting when trouble occurs with the Wellcentive service offering. - Define service goals, objectives and metrics to ensure alignment around engineering efforts - Define with the DevOps, Release Engineers, and Development teams a continuous integration, continuous deployment automation, monitoring and provide self-healing of the infrastructure or scaled on-demand solutions- Coordinate operational activities among multiple groups of stakeholders, both technical & non-technical - Grow and manage a high performing team - Stay current on technology and industry technology trends- Compliance with HIPAA standards• 24x7x365 support data center operations consisting of approximately 900+ servers• Procurement of development and testing hardware, as well as vendor negotiations • Manage local and remote personnel within the US, UK, as well as remote contractors • Disaster recovery, high availability, and backup• Securing all systems• Annual budgeting and assessing future needs of the organization • Provide executive level management with the data and guidance needed to make decisions on major projects that impact the business directly

Franklin, Tn, Us

DevOps managerM*Modal is the leading provider of interactive clinical documentation and Speech and Natural Language Understanding technology, as well as medical transcription, narrative capture and support services.Responsibility for production application deployment of SaaS based products. Managed development, QA, and lab systems, procurement, administration, support of our configuration management and ticketing systems.

New York, Ny, Us

Managing IT operations for products such as VeriFone’s PAYware ®, a suite of software products. PAYware enables merchants, financial institutions and service providers to take a single-source approach to managing their electronic payment architecture and driving new revenue.Responsibilities included management and monitoring of critical payment systems, ensuring secure design & practices, monthly penetration testing, preparing for yearly industry security audits, and to maintain a minimum of 99.99% up time.

Development Lab ManagerManager of Quality Assurance and Development lab. Responsible for provisioning of equipment, maintenance, communications, servers, switches, firewalls, routers and general infrastructure supporting multiple development centers worldwide.Responsibilities • 24x7 operations of worldwide development and testing lab consisting of approximately 300+ servers running Windows Server, Red Hat Linux, VMware, and F5 platforms/technologies • Act as mentor and subject matter expert on matters that cover IT and SCM best practices • Design, configuration, and management of network, Cisco routers, Cisco ASA security devices, HP and Cisco switches, SAN, HVAC, fire suppression, and auxiliary Liebert and Cummins power systems. • Procurement of development and testing hardware, as well as vendor negotiations • Evaluation, recommendation, and selection of software development tools • Evaluate, monitor and deployment of hardware monitoring solutions to monitor usage • Education of development, quality assurance, and senior management on enterprise level datacenter best practices, similar to those found in the Microsoft Operations Framework and ITIL• Design and maintain a dynamic infrastructure that can simulate real world, changing conditions, and needs• Manage local and remote personnel within the US, UK, as well as remote contractors • 24x7 operations of worldwide software change management systems, Microsoft Office SharePoint Server 2007, Project Server 2007, and HP/Mercury testing tools. • Design of critical systems with disaster recovery, redundancy, and backup. • Responsible for the security of physical systems as well as networked servers and workstations • Budgeting and assessing future needs of the organization • Provide executive level management with the data needed to make decisions on major projects

Atlanta, Georgia, Us

Key contributions• Staged the deployment of Vital Records System Project (a system to store birth records). Staging consisted of with smoke testing and load testing. Identified bottlenecks within the various tiers not seen in the initial testing by contracted vendor. Worked with the vendor and developers using performance logging, by analyzing key metrics, showing which application servers were causing issues in the data center environment.• Build out of Advanced Windows Environment (AWE) using Windows Server 2003 Active Directory, Windows NLB and clustering technology, mainframe connectivity, storage using EMC SAN and Brocade fibre channel switch fabric • On time deployment of Constituent Services Portal Project while utilizing data center governance SDLC best practices• Deployed virtual environments hosting older systems as well as for consolidation needs• Server imaging management infrastructure design. Deployed new environments with automation techniques, minimizing time and staff needed for such actionsResponsibilities• Provide engineering expertise to build a new Windows environment for hosting applications needed by various State organizations• Institute the fastest methods possible for build out of the fastest growing environment within the State of Georgia• Design, configure, deploy, document, and transition environments to fit a secure architecture • Implement monitoring and automated patch management solutions using Microsoft SUS

ResponsibilitiesSales, technology expertise, business development, business operations Key accomplishmentsAtlanta Medical Center - Atlanta, GA• Contract development of an application to facilitate insurance claims and medical procedures performed. Application was delivered and transitioned on time, with proper documentation.Siemens Energy and Automation - Alpharetta, GA• Microsoft Project Server implementation• General Systems Engineering on Windows Server 2000 and 2003CM/IT- Alpharetta, GA• Developed a custom sales training web application using Microsoft Active Server Pages (ASP) for the Tarkett Group, a 7000 employee company with over 1.3 billion euros in net sales for 2003. This web application provided a low cost solution to sales teams around the world. • Systems and network troubleshooting Falcon Solutions (Electronic Chip Brokerage)- Alpharetta, GA• Cisco firewall configuration and maintenance• Windows workstation and server configuration and maintenance• Microsoft Exchange server maintenance and configuration

Us

Key contributions• Rational Analyst Studio installation, implementation, and support.• Custom internal applications supporting the software change management methodolgy and various tool sets.• Custom integration developed to support the development process using web based technologies and IBM/Rational APIsResponsibilities• Contribute to the development of and communicate development processes as per the Rational Unified Process (RUP) for all development centers on three continents• Deploy, configure, and maintain tools that support the defined methodology• Customize internal applications supporting the software change management environments

Contracted with Tenet Healthcare to help migrate various systems from prior hospital system. Accomplished with custom coding, networking, and systems support. Converted to employee after 6 month contract.

ResponsibilitiesSales, technology expertise, business development, business operationsKey accomplishments• Shoestring start-up of an IT consulting firm• Doubled revenue for three consecutive years• Negotiated and secured a long term support contract with Tenet Healthcare, a major healthcare provider, for the duration of their systems conversions. Contract duration was just under 2 years in duration.• Sold business and assets before move to Atlanta area (moved to be closer to family and to raise my own family) • Established working relationship with Perot Systems, a Fortune 1000 company