Technical Support Engineer | Dynamics 365 Ce | Power Platform
Current- Highly skilled and dedicated Technical Support Engineer with extensive experience in providing technical assistance for Microsoft products and services.- Diagnosed and resolved technical issues by utilizing troubleshooting tools and techniques, ensuring minimal downtime and maximum customer satisfaction.- Collaborated with cross-functional teams, product development teams to escalate and resolve critical issues, ensuring timely resolutions and effective communication.- Assisted with product installations, configurations, and upgrades, ensuring smooth implementation and optimal performance.- Documented troubleshooting steps, solutions, and best practices to create a knowledge base and enhance the support process.- Areas of Support: ++ Microsoft Dynamics 365 Customer Engagement: encompasses various modules such as D365 Sales, Marketing, Customer Service and Field Service.++ Power Platform client: Power Pages, Omnichannel, Power Virtual Agent, Power BI, SharePoint, Outlook