Expert in conducting Risk and Control Self-Assessments (RCSA), issue management, and root cause analysis to mitigate risk and ensure adherence to regulatory standards. Proven ability to develop and implement robust control frameworks, enhance complaint management processes, and collaborate with cross-functional teams to drive operational excellence. Adept at evaluating and improving control environments, ensuring compliance with complex regulations, and delivering strategic insights to senior leadership.Areas of ExpertiseRisk and Control Self-Assessment (RCSA) | Regulatory Compliance (UDAAP, TILA, ECOA, FDCPA) |Control Environment Assessment | Issue Management and Root Cause Analysis | Operational Risk Mitigation |Complaint Management and Resolution | Cross-Functional Collaboration | Process Improvement and Quality Assurance |Fraud Detection and Prevention | Risk Governance and Monitoring | Audit Preparation and Findings Resolution |Regulatory Reporting and Documentation