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Natalie Suggs previously worked as Senior Control Management Specialist at Wells Fargo and Operational Risk Consultant at Wells Fargo. Natalie Suggs studied at Johnson C. Smith University - Jcsu.
Expert in conducting Risk and Control Self-Assessments (RCSA), issue management, and root cause analysis to mitigate risk and ensure adherence to regulatory standards. Proven ability to develop and implement robust control frameworks, enhance complaint management processes, and collaborate with cross-functional teams to drive operational excellence. Adept at evaluating and improving control environments, ensuring compliance with complex regulations, and delivering strategic insights to senior leadership.Areas of ExpertiseRisk and Control Self-Assessment (RCSA) | Regulatory Compliance (UDAAP, TILA, ECOA, FDCPA) |Control Environment Assessment | Issue Management and Root Cause Analysis | Operational Risk Mitigation |Complaint Management and Resolution | Cross-Functional Collaboration | Process Improvement and Quality Assurance |Fraud Detection and Prevention | Risk Governance and Monitoring | Audit Preparation and Findings Resolution |Regulatory Reporting and Documentation
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Partnered with business groups to develop and maintain a robust risk and control environment, focusing on Risk and Control Self-Assessment (RCSA) activities within Consumer and Small Business Banking Operations at Wells Fargo.
Ensured all Home Lending loan applications, modifications, existing loans are being reviewed fairly and consistently throughout the entire lending process, including customers in protected classes, to help mitigate fair lending risk, operational risk that arises to the customer, business, and or the company fromReviewed Regulatory Regulations; Americans with Disabilities ACT (ADA), Electronic Funds Transfer (EFT) ACT- Regulation E, Equal Credit Opportunity ACT (ECOA)-Regulation B, Fair Credit Reporting ACT (FCRA),Fair Debt Collection Practices ACT (FDCPA)-Regulation F, Fair Lending, Fair Servicing, Privacy of Consumer Financial Information Regulations P, Real Estate Settlement Procedures ACT (RESPA)-Regulation X, Responsible Lending, Responsible Servicing, Truth in Lending ACT (TILA) Regulation Z, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Servicemember Civil Relief ACT (SCRA), Gramm-Leach-Bliley Act (Privacy) (GLBA)
Supported research, assigned cases, resolve, and respond to escalated inquiries, complaints, and dispute on small business
Oversaw the intake and distribution of customer complaints received from Regulatory Agencies (OCC, CFPB, and BBB), government agencies (Attorneys General, Congressional Leaders, State and Federal Legislators) and Wells Fargo Executives.Served as a liaison between the regulatory compliance office and the CEO’s office, Board of Directors, and all Executive Management for the enterprise.
Identified, analyzed, and mitigated fraudulent activities across multiple channels while ensuring compliance with regulatory requirements, safeguarding the bank’s assets, and enhancing customer experience
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Natalie Suggs is based in Charlotte, North Carolina, United States.
Natalie Suggs has worked for Wells Fargo.
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Natalie Suggs studied at Johnson C. Smith University - Jcsu.
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