Nathaniel S. Email & Phone Number

Charleston, SC, US

• Key figure in standing up new 14 CFR 135 air carrier, focusing on brand strategy, organizational structural development, and quality-focused holistic safety standards implementation.
• Conducts and oversees charter sales for CAPITAL JETS aircraft fleet to the air charter community
• Utilizes best efforts, industry knowledge, experience and creativity to enhance the Pioneer Jets schedule and maximize revenues while minimizing positioning time
• Works with operations & accounting to reduce costs by negotiating preferred fuel prices, reduced FBO fees, and international flight planning costs
• Analyzes quantitative seasonal data to develop into strategic action plans.
• Instrumental in award of NBAA Sustainable Flight Department accreditation and creation of climate resilience policies

Chesterfield, MO, US

• Maximized sales opportunities of charter client fleet through customer & broker networking
• Utilized extensive knowledge of aircraft performance capabilities & Federal Aviation Regulations (FAR’s) to provide aggressively competitive appraisals
• Analyzed operational factors and restrictions that may affect the successful completion of a flight during the initial quoting phase, such as: weather, runway capacity, aircraft performance, airport hours, crew duty.
• Coordinated daily with crews on all-encompassing details of upcoming flights
• Oversaw status of all planned/in-progress flights from point of origin to ultimate destination
• Ensured client's needs are met, and exceeded, in a seamlessly tailored fashionable

Fort Lauderdale, Florida, US

• Identified, nurtured, and closed new business relationships by selling and managing private charter trips
• Quoted trips for exclusive clients by presenting tailored solutions to clients
• Booked trips with operators and secures payment arrangements with clients
• Intimately familiar with private aviation industry trends and patterns
• Coordinated specific requests with JetSmarter Client Services & Flight Support for an ultimate JS experience

Fort Lauderdale, FL, US

• Responsible for assigning, negotiating, & contracting aircraft within JetSmarter's preferred network.
• Monitored real-time availability, industry trends, aircraft quality, and market consistency.
• Negotiated and secured $2.3 million in private aircraft contracts during tenure
• Trained in aircraft performance/limitations, pricing negotiation, crew duty restrictions, international permit requirements and weather constraints.
• Developed and maintains B2B relationships

Fort Lauderdale, FL, US

• Responsible for the development of the Client Services department
• Delegated responsibilities to Client Services Lead and Client Services Specialists
• Implemented & evaluated areas of improvement within business workflows
• Collaborated regularly with management & executive team in process improvement
• Coordinated flight initiation, travel-related, in-flight, and on the ground services befitting a luxury service
• Performed daily duties within the Client Services team

Fort Lauderdale, FL, US

• Served on an elite 3-member team as key point-of-contact, overseeing a $30M portfolio of the Company's ultra-premium membership product reserved for top 0.5% of members.
• Ensured member satisfaction across all aspects of the JetSmarter Sophisticated membership experience.
• Conducted introductory membership familiarization calls, coordinated flights for VIP members, assisted in organizing JetSmarter events, and scheduled lifestyles benefits upon request.
• Worked across multiple JetSmarter organizational levels to put into motion the requests of private charter clients
• Instrumental in shaping and disseminating company-wide policy facilitating creation of new teams & procedures.

Fort Lauderdale, FL, US

• Coordinated aircraft movements with domestic and international destinations to support client’s travel schedule
• Communicated directly with Operators to coordinate all JetSmarter JetShuttle flights and helicopter operations
• Participated in active flight following
• Interfaced directly with clients to ensure extraordinary requests are met in a timely fashion
• Efficiently resolved live issues with on-ground team

• Coordinated the Florida Aviation Academy’s daily operation of aviation equipment and personnel with flight staff and senior leadership.
• Developed daily schedules based on flight staff inputs for specific student program requirements
• Acted as initial contact for prospective students and determined appropriate programs based on student needs
• Fluency in compiling, evaluating, reviewing, and ensuring accuracy of GIS software
• Tracked performance related metrics of aviation resources and collaborated with maintenance ensuring continuity of flight operations
• Dispatched to ferry personnel and aviation related equipment across the state of Florida

Randolph AFB, TX, US

• Performed maintenance, operational, and functional checks on 88 F-16C/D Fighting Falcon fuel systems, subsystems and components totaling over $2.3 billion in assets
• Investigated myriad technical anomalies using highly sensitive measurement equipment items
• Performed confined space entry procedures to accomplish in-tank and corrosion preventative maintenance
• Tasked with the day-to-day scheduling of fuel shop personnel to guarantee adequate coverage for all on-going maintenance actions as well as stand-by crews for emergency responses.
• Acted as first responder to emergency aircraft emergency power unit system activations