Providing best practice IT networking design and implementation planning, the Head of Pre-Sales at Switchshop is responsible for leading a team of Pre-Sales engineers in engaging with our customers and guiding them through the sales process from a technical perspective. With experience from many years as a technical lead in the NHS and as a senior network engineer with over 10 years experience of delivering projects at Switchshop alone, my remit, with thorough project planning, is to ensure an excellent technical customer experience.

Switchshop’s Technical Service Delivery Manager is a hands-on engineering role with responsibility for taking technical ownership of overall customer relationships, whilst acting as the escalation point for both customer and internal professional service team issues. The delivery manager's role also focuses on keeping clients satisfied with the company's services through managing projects, scoping work accurately, fixing any reliability issues with our service, tracking service level metrics, and helping lead the professionals responsible for getting services delivered to our clients. The role also entails reviewing any service failures, if they arise, to highlight and drive process improvement opportunities while building strong relationships with customers and developing strategies to continually improve our service.

HP MASE Accredited Network Engineer at Switchshop Ltd - former HP Networking Partner of the Year. Offering UTM Firewall, LAN and Wireless Design and Configuration Services. Layer 2 and Layer 3 implementation and troubleshooting. SNMP Network Management Specialist. BYOD, Network Access Control and Endpoint Enforcement. Manufacturer Approved Professional Services for Hewlett Packard Enterprise, Aruba, Fortinet/Meru Wireless, Ruckus Wireless, Brocade, Fortinet Fortigate, Sonicwall and Lightspeed. Bespoke PRINCE2 Technical Project Management Services Incorporating Documentation, Design, Build, Implementation, Acceptance and Project Sign off.

Lead Network Engineer for this acute hospital trust. Cisco and 3Com network core providing both wired and wireless connectivity to 4000 users via 100+ LAN Nodes.

2nd and 3rd Line Desktop Support. Hardware Solutions and Microsoft OS Support across multi platforms. Serverside support including A/D, Exchange, DNS, DHCP etc