Capture sales receipt and invoices and office admin. Create quotations and maintain them special project areas. Obtaining new clients.

Within a Call Centre (Postpaid and Prepaid), responsible for answering all forecast volume of calls and troubleshoot customer tech problems with a computer software and hardware for mobile phones and Sim Cards. Responsible for managing a whole lot of incoming and outgoing calls. Build long-lasting relationships with customers Keep a comprehensive record of all calls and/or conversations in the organization’s call center data Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels Make use of available opportunity to sell or advertise products to customers Make sure that whatever response given to the customers is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues. Contacted customers that have missed payments to realign their accounts and completed sales through service to boost revenue. Set up payments plans and arrangements .

I worked as a customer service representative, handle customers inquiries both telephonically and by email and follow up customer calls where necessary.