• Integral part of companies lift and shift of on premises Dev, QA, and Demo environments to Azure• Responsible for building/troubleshooting CI/CD pipelines • Worked hand in hand with Developers/Systems Teams to come up with best practices and processes• Helped with lift and shift of shared services (Gitlab, Octopus Deploy, Team City) to Azure• Used Agile methodology and participated in Sprints to accomplish goals

• Maintained network stability and solved network performance issues• Group Policy Management• Deployment and upkeep of anti-virus and web filtering software• Worked and communicated with a team of six to collaborate on new ideas for best IT practices• Served as Tier 3 escalation point for helpdesk and also managed helpdesk employees to ensure the highest quality of support was given• Responsible for overseeing various projects from planning, to implementation and evaluation of success• Integral in keeping tech up to date with latest software and hardware to meet the needs of users and administrators• Created, and maintained WDS images for imaging workstations and imaged PCs

• Responsible for network upgrades and server management • Monitoring network systems to improve performance • Analyzing systems and recommending upgrades when necessary• Antivirus, Web filter, proxy management • Provided administrative and technical support for LAN, using Microsoft operating systems and a variety of application software • Responsible for the weekly testing of and implementing Microsoft Windows patches/updates on all PCs and Servers• Administered and continually monitored credit unions web filter, email filter, and Anti-Virus software (Reports, installs, updates, management)• Managed Exchange email server, management console, email and distribution group set ups• Administrated content and set up of credit union sharepoint sites• Set up and Managed virtual Servers in VMware environment• Participated in yearly Security penetration testing along with researching updates and upgrades to fix security flaws • Responsible for phone server management, troubleshooting, set ups and configurations of VOIP phones/software• Part of Disaster Recovery Critical Team, must be available as needed to assist with Credit Union needs. Must be available during any or all natural or man-made disaster

• Assisted user base of 300+ users while continually maintaining low ticket queue• Resolved Technical problems with Local Area Networks, Wide Area Networks, Fat Client and Thin Client environments • Maintained strong relationships with users by following up on prior issues• Planned, researched, organized, wrote and edited business related documents• Maintained one of the most HIPAA compliant networks in the country• Provided set up and support for all phones, cell phones, computers, faxes, printers and any network related items

• Assisted IT Infrastructure Manager with projects• Repaired, and decommissioned old computers