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Nthabeleng Molefe is listed as Regional Product Trainer, System and QA Specialist at MVN-X, a company with 18 employees, based in Durban, KwaZulu-Natal, South Africa. AeroLeads shows a matched LinkedIn profile for Nthabeleng Molefe.
Nthabeleng Molefe previously worked as System Tester and CSat Validator at Mvn-X and Team Leader -Verification, Customer Care & QA Dept at Two Mountains Group. Nthabeleng Molefe holds Certificate, Foreign Language Teacher Education from Tfel Professional Institute - Teachers Records.
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Ability to Track and analyse compliance to call centre service standards.Excellent multi-tasking skills.Proficient with Excel, Access, Windows – DOS, word processing and screen navigation.Strong communication and problem-solving skills both written and verbal.Communicated with Center leadership and Corporate Customer Service Team and socialized call Center performance and observed performance gaps.Analysed call trends and identified agent and call Center training opportunities it is provided
Listed skills include Performance Management, Training, Business Development, Coaching, and 2 others.
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A career timeline built from the work history available for this profile.
Durban, KwaZulu-Natal, South Africa
- Analyze product requirements- Plan testing strategies- Design detailed test cases- Execute test cases- Identify and document defects- Conduct root cause analysis- Collaborate with stakeholders- Provide feedback and suggestions for implementation- Maintain documentation- Continuously improve testing processesCSat duties:- Track performance: Establish key.
Durban, KwaZulu-Natal, South Africa
- Actively pursue self-upskilling on industry updates and relevant knowledge to stay informed and knowledgeable.- Develop and maintain training materials for diverse campaigns and accounts, aligning with client curriculum requirements.- Collaborate with internal and external stakeholders to evaluate training needs and create appropriate course content..
Midrand, Gauteng, South Africa
- Forecast customer service needs and allocate resources accordingly, such as staff, technology, and infrastructure.- Develop staffing plans to ensure adequate coverage during peak hours and seasons.- Develop and implement customer service strategies aligned with company goals and customer expectations.- Introduce new technologies and processes to improve.
Midrand, Gauteng, South Africa
- Create training materials, including manuals, presentations, and videos, tailored to specific product features and system functionalities.- Conduct one-on-one and group training sessions, utilizing various techniques like role-playing and live demonstrations.- Collaborate with product development and IT teams to ensure training materials align with.
Johannesburg Metropolitan Area
- Over 10 years of senior-level experience in quality assurance and contact center management.- Expertise in auditing new products and premiums, ensuring adherence to quality standards.- Strong strategic vision with a customer-centric focus, informed by industry trends and market dynamics.- Proven ability to implement best-practice QA methodologies and.
Johannesburg Area, South Africa
- Maintain the Cardies POS database to ensure correct and up-to-date products and pricing.- Pre-capture and capture supplier invoices for stock received by Cardies stores (GRVs) to maintain accurate inventory levels.- Liaise with suppliers to verify products, pricing, and quantities, ensuring accuracy.- Create Cardies product codes for all stock, including.
Johannesburg Area, South Africa
- Maintain office and personal calendar for coordination purposes.- Conduct training sessions on the system.- Develop Business Efficiency Manuals.- Lead Generation for Access Solutions.- Verify database integrity and ensure data accuracy.- Oversee all aspects of Access Solutions.- Assist network administrator with application installation and testing..
Other employees you can reach at mvnxmobile.com. View company contacts for 18 employees →
Mohammed Riaz Amod (Mba)
Colleague at Mvn-XDurban, KwaZulu-Natal, South Africa, South Africa
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VK
Vimal Karamchand Ca (Sa)
Colleague at Mvn-XDurban, KwaZulu-Natal, South Africa, South Africa
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JB
Juan-Mari Bolleurs
Colleague at Mvn-XPretoria, Gauteng, South Africa, South Africa
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JS
Johan Smith
Colleague at Mvn-XPretoria, Gauteng, South Africa, South Africa
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KM
Kumaren Mandry
Colleague at Mvn-XDurban, KwaZulu-Natal, South Africa, South Africa
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MM
Maseeiso Majara
Colleague at Mvn-XDurban Metropolitan Area, South Africa
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MZ
Mondli Zulu
Colleague at Mvn-XDurban, KwaZulu-Natal, South Africa, South Africa
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GR
Graeme Rudman
Colleague at Mvn-XCity Of Johannesburg, Gauteng, South Africa, South Africa
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DS
Dominique Schmid
Colleague at Mvn-XDurban, KwaZulu-Natal, South Africa, South Africa
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TT
Tanya Thaver
Colleague at Mvn-XDurban, KwaZulu-Natal, South Africa, South Africa
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To acquire this certificate, individuals typically complete a specialized training program covering language acquisition theories.
Activities and Societies: - The Role of a Coach and Mentor - Coaching and Mentoring Principles and Ethics - Building Trust and Rapport.
Activities and Societies: - Conduct outcomes-based assessment - Facilitate learning using a variety of given methodologies - Train the.
Activities and Societies: - Entrepreneurship - Economics - Business Economics - Computer Practice - Sales and Marketing Business.
Activities and Societies: - English - Southern Sotho - Afrikaans - Accounting - Economics
Quick answers generated from the profile data available on this page.
Nthabeleng Molefe works for MVN-X.
Nthabeleng Molefe is listed as Regional Product Trainer, System and QA Specialist at MVN-X.
Nthabeleng Molefe is based in Durban, KwaZulu-Natal, South Africa while working with MVN-X.
Nthabeleng Molefe has worked for Mvn-X, Two Mountains Group, Sa Greetings, and Cbe.
Nthabeleng Molefe's colleagues at MVN-X include Mohammed Riaz Amod (Mba), Vimal Karamchand Ca (Sa), Juan-Mari Bolleurs, Johan Smith, and Kumaren Mandry.
You can use AeroLeads to view verified contact signals for Nthabeleng Molefe at MVN-X, including work email, phone, and LinkedIn data when available.
Nthabeleng Molefe holds Certificate, Foreign Language Teacher Education from Tfel Professional Institute - Teachers Records.
Nthabeleng Molefe is listed with skills including Performance Management, Training, Business Development, Coaching, Employee Engagement, and Data Analysis.
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