Nicolas T. Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Real Estate holding company that specializes in long-term buy and hold opportunities. Mix of short-term and long-term rentals.

Austin, Texas Metropolitan Area

Working with the people, processes, systems, and data that control how Airbrake generates revenue. Building out Hubspot features to help assist with Marketing, Sales, Service (Support), and Reporting/Analytics. Focus points are:* Data integrity and cleanliness* Automation* Integrations* Customer Advocacy* Product Feedback *KnowledgeBase

Austin, Texas, United States

** Leading the Customer Success efforts for LogicMonitor's Airbrake Error tracking and Performance Monitoring productsMonitoring unlocks new pathways to growth. At LogicMonitor, we expand what’s possible for businesses like yours by advancing the technology behind them. LogicMonitor seamlessly monitors infrastructures, empowering companies to focus less on problem solving and more on evolution. We help you turn on a complete view in minutes, turn the dial from optimization to innovation and turn the corner from sight to vision. Join us in shaping the information revolution.

Austin, Texas, United States

Working closely with a dedicated team to bring a new level of Customer Success to Airbrake's industry-leading Error & Performance Monitoring tools. Step 1- Build CRM workflow with automation and integrations through HubSpotStep 2- Increase Free Trial conversion rate Step3- Build awareness

Austin, Texas Area

Helping companies deploy Autonomous Database and Analytics Cloud technology.

Austin, Texas Area

Modernizing customer Infrastructure and Platform with Oracle Cloud IaaS and PaaS products and tools.

London, United Kingdom

Drawing on a diversity of sales experience, as Global Custome Success Manager I developed and led contract agreement renewals totalling $4.7M for global machine learning company focused on cyber defence. Among other activities, I identified and prospected competitive sales opportunities with prospective clients. I also provided support to sales representatives in new staff training and mentoring, and conducted staff performance evaluations and prepared reports for a sales force. Additionally, I acquired hands-on-knowledge of the sales process and contract negotiations by working with sales teams from all regions worldwide. A few key achievements in this role include:☛ Designed and implemented a post-sales process focused on improving post-sales planning, increasing customer engagement, and boosting sales and profits. ☛ Successfully negotiated a 6.6% increase in yearly contract value for 2016 and 2017. ☛ Achieved and surpassed the projected 90% contract renewal rate.☛ Collaborated with DevOps to build a customer portal and improve customer relationship management (CRM) process by focusing more on post-sales data. ☛ Improved operational processes, further driving Post-Sales efficiency Darktrace prides itself in not only best-of-breed technology but also in delivering a best-in-class customer support and management. A great customer experience is pivotal for increasing loyalty and lifetime value of a customer. My primary focus was on ensuring customers are getting the most value out of Darktrace's security solutions, which include: Enterprise Immune System, Industrial Immune System, and Antigena

London, United Kingdom

As an Account Executive, I delivered product presentations and demonstrations to small and large groups of potential customers throughout the EU. I identified and pursued new business leads and opportunities, and assessed client needs to ensure high levels of customer satisfaction and retention. I also engaged with prospected new customers at trade shows. Among other activities I closed multi-year software licenses as CapEx and OpEx contracts, regularly updated our customised CRM system, and prepared and submitted requests for proposals (RFPs) and business proposals. A few key achievements in this role include:↳ Established and fostered beneficial partner relations with six organisations throughout Europe (EMEA)↳ Developed comprehensive knowledge of the entire sales agreement process.↳ Successfully negotiated and closed over $500k in new contracts with leading International clients. ↳ Held LinkedIn and CRM Training for new Sales Team members

Professional Education, User Experience And Interaction Design

Learned a range of user experience and interaction design related skills, focusing on user research and user-centered design.

International Business, General Studies

Activities and Societies: Student Challenge 2015Studied with many International Students form around the world; expanding my knowledge.

Bachelor Of Business Administration (B.B.A.), International Business, 3.92

Activities and Societies: Phi Kappa Phi, Society of Business Leaders(SOBL), Magna Cum laudeTook part in student groups and social.

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General

Studied Business Administration with a minor in Marketing.

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General