Nels Thogerson Email and Phone Number

Provided vision and leadership to international 3PL business unit serving North American consumers from 8 facilities with over 1.2 million square feet of operational space. Lead Business Development teams in US and China, increasing accounts from 15 to 96 Increased business unit revenue from $1.5 to $8.5 Million annually Provided leadership and mentoring for diverse staff, encouraging exceptional performance during all aspects of employee management, including: selection, retention, development, scheduling, disciplinary action, performance evaluations, negotiations, and grievancesDeveloped marketing plan and value proposition to attract key accountsPrioritized customer experience and satisfaction introducing NPS survey to gauge success, excelling to a score of 63 from an initial baseline of 24 Built a full supply chain for client utilization from first leg to final mile Key information technology improvements including the development of Microsoft Dynamics CRM, WMS and Client Portal for managing orders, inventory and daily scorecards Responsible for corporate reverse logistics program, processing 81 Million in returns annually, streamlining processes and creating greater visibility Solidified team base by changing corporate labor strategy from using 70% temporary services to 100% employee labor, teaming with Human Resource to utilize career fairs to hire talent quickly and build a pipeline of potential new hires

Provide senior leadership and management for multi- client 3PL distribution centers Responsible for shipping more than 30,000 SKU’s both domestically and internationally to remote locations, which require a high level of accurate documentation, while maintaining a shipping accuracy of 99.4%Continually maintained more than $16 million of inventory with a net accuracy of 99.9% Provided strategic planning and leadership during acquisition, set-up, and transition of a new client to Barrett systems and managementActed as trusted advisor throughout all phases of distribution Established round-table meetings for employees to provide an avenue for feedback, resulting in increased communication, team-work, and morale

Responsible for receiving, storage, selection, and loading of 11 million cases annuallyDesigned a training program and developed a training manual to increase connectivity with new hires, while reducing on-boarding time and turnover rates. Led a project to improve ‘Perfect Orders' through analyzing data, creating solutions and teamwork with cross-functional work groupsMaintained a positive and safe work environment for more than 50 teammates

Managed complete contracting operation including all aspects of employee supervision, service, purchasing, shipping and receiving, vehicles and equipment, marketing, and sales, ensuring the highest quality product and customer satisfaction Prepared and analyzed financial reports, projections, and budgets, continuously striving for maximized productivity and profit, while minimizing costsEstablished lasting relationships within the industry and community, by creating a company reputation of honesty, integrity, high quality workmanship, respect for individuals, and a commitment to philanthropy

Managed inventory of 360 temperature-controlled products from 21 suppliers, exceeding product turn over standards while ensuring accuracy and product rotation Supervised 20 employees and over the road operations, safely transporting more than 2 million cases to 500 customers while reducing inventory write-offs by more than 50%Handled urgent situations regarding company security, inventory, equipment and customers Established and maintained annual fleet, facility and operations budgets, valued at $750,000 Managed vehicle fleet ensuring safety, maintenance, and DOT compliance of 30+ vehicles

Provided leadership by using communication and good interpersonal skills to encourage teamwork, integrity and a high level of service in a fast-paced, deadline-oriented environment Supervised, trained, motivated, retained, and evaluated 18 employees who handled more than 10,000 packages per shift, while maintaining strict safety standards Oversaw vehicle operations as yard controller and flow controller

Assisted in delivering over $50 million worth of supplies and equipment to 570 Dyess AFB customers with a 97 percent on-time delivery rate, ensuring base readiness for essential missions while exceeding the organization’s delivery time goals Developed and presented quarterly and annual budget proposals Served as Quality Assurance Evaluator for a base service contracts