Nicole M. Thompson, Csm Email & Phone Number

Washington, DC, US

Alexandria, Virginia

• Managing 25+ underwriters to ensure performance goals surrounding quality and productivity are met
• Assisting with quality control to ensure all underwriting practices and processes are accurate and consistent
• Managing audit responses, implementing action plans and developing training for underwriting team and Operations
• Drive projects, processes and change management concepts to ensure adherence to investor guidelines, regulatory requirements and the Credit Union’s credit policies and procedures
• Interacting with Operations and Sales to educate, answer scenario questions and alternative solutions and address escalated loans for resolution
• Assist with complaints from members in order help resolve issues surrounding gaps in communication and misunderstanding of underwriting requirements

Mclean, VA

• Ensure all managed processes related to Reps & Warrants and Self Reporting align with business framework and monitor operational risk through routine assessment and gap analysis.
• Analyze risk data related to internal audit findings and develop detailed communications for reporting out to external customers on possible defects in loan origination.
• Monitor internal controls through various reporting methods to ensure compliance with business, investor and regulatory requirements pertaining to Reps & Warrants and Investor self-reporting processes.
• Provide leadership and subject matter expertise to team on compliance with new/ existing requirements and updating process documentation for potential audit activity.
• Provide guidance and interpretation on operational definitions to ensure adherence to investor and regulatory requirements.
• Manage reporting to management via scorecards, PowerPoint and conference calls to highlight team performance, process gaps and operational risks.

Mclean, VA

• Performed post-funding audit of non-performing loans (NPL) sold to Freddie Mac to identify underwriting negligence, program violations and breach of Master Agreements defined in GSE and FHA contracts.
• Developed strong written communication and issued repurchase demand letters to Sellers
• Met daily production goals and efficient in managing pipeline.
• Performed random audits of third party Due Diligence firm to ensure accuracy of work product delivered to staff underwriters for review.

Arlington, VA

• Performed quality control audit of Servicer’s process in maintaining flood insurance coverage.
• Reviewed insurance coverage policies for all loans designated in a flood zone to ensure accountability by Servicers to implement cause of action for non-compliant insurers based on FEMA guidelines.
• Developed and analyzed various Excel spreadsheets to be utilized for maintaining flood policy terms, adequate coverage and loan status. Also, prepared spreadsheets and obtained archived files for annual OTS audits.
• Facilitated communication and follow-up with Servicer contacts regarding delivery of monthly audit report.

Calverton, MD

• Effectively managed a team of underwriters, closers and post-closers to maintain production goals and monthly loan closings.
• Provided biweekly reporting to Sr. Management on production activity, updates in lending programs and monthly goals projections.
• Facilitated communication between sales team and operations departments on investor loan programs and product updates.
• Responsible for all secondary marketing functions including building and maintaining relationship with investors, warehouse and settlement companies. Performed post-closing audits prior to investor purchases.

Columbia, Maryland

• Managed on-site staff underwriters. Assisted in the hiring and training of new employees on company procedures, credit review process and navigation on loan origination system.
• Provided underwriting support through second reviews of high risk loans, monitored quality control and fielded inquiries regarding lender’s credit guidelines and loan products.
• Utilized manual and automated underwriting systems to perform detailed analysis of credit, financial statements, appraisal reports, title reports and hazard policies and formulated credit decisions based on conforming.
• Interpreted investor loan products and guidelines for sales department and operations.

Bachelor Of Arts, Political Science

Masters Of Arts, Public Administration