Nathan Ferguson Email and Phone Number

CULTURA was founded in December 2020 with a vested interest in improving workplace health and culture through organizational leadership. CULTURA offers solutions grounded in psychology supporting people, performance, and experience.CULTURA holds great emphasis and passion in the areas of Talent Attraction and Acquisition, Talent Engagement and Management, HRIS Implementation, and Organizational Leadership and Development. We have found that these areas hold the heaviest weight across any organization yet are commonly undervalued, underdeveloped, and unappreciated.Objectives:• Input into overall hiring strategy of the organization to ensure our teams consist of a diverse set of qualified individuals• Ensure the staffing needs of the company are being met, with a long-term talent strategy in mind• Devise and implement sourcing strategies to build pipelines of potential applicants, such as employer branding initiatives • Create and implement end-to-end candidate hiring processes to ensure a positive experience• Form close relationships with hiring managers to ensure clear candidate/interviewer expectationsResponsibilities:• Coordinate with hiring managers to identify staffing needs in different areas and departments• Determine selection criteria for candidates by liaising with managers and other members of staff• Source applicants through online channels, such as LinkedIn and other professional networks• Create job descriptions and interview questions that reflect the requirements for each position• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews – if possible• Assess candidates’ information, including C.Vs., portfolios and references• Keep records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders• Develop content for sourcing content (i.e., ad campaigns and social media content)

Served as a main point of contact for beauty & wellness customers — worked with clients through entire sales process to discover pain points in their business, walk them through & upsell with platforms to help their business.

- Provide technical support for advanced cases regarding the resolution of software issues via email or telephone. Document cases through Zendesk - Supervise call center support staff, review and respond to escalated technical issues - Communicate escalated issues with product and engineering - Facilitate success for our clients by conducting account reviews and adding articles to our Help Center - Assist and enable success for our sales team through software guidance

• Plans, organizes, and conducts: special events, games, sport activities, and arts and crafts for children of all ages and adults at a recreation facility, Neighborhood Park, or school facility.• Communicates effectively in person and on the telephone with park patrons or program participants. Performs on-site participant registration for recreational activities.• Oversees nightly/daily room set-up/usage by reservation groups.• Maintains discipline, order, and crowd control at activity site.• Prepares and distributes flyers, posters, and other advertisement for area programs.• Functionally supervises and observes one (1) or more staff members (volunteers, paid staff, community service workers) in all park areas and facilities.• Responsible for observation of park patrons and program participants.• Some positions serve as office manager for community center to answer phones, write reservations, and verbally respond to citizens/park patrons on the phone or in person.• Some positions transport recreation program participants in a City vehicle.• Participates in planning, conducting, and evaluating: events, projects, and programs.• Assists Coordinators and Maintenance staff with event, project, and program: set up, tear down, and clean up, as needed.• Provides learning opportunities so that the Recreation Leader I’s and volunteers can further develop their skills.• Integrates safety into all aspects of recreation, planning, and programming.• Maintains safety and security of facility.• Responsible for equipment at facility and ensures proper storage and inventory are completed daily.• Uses personal computer to prepare quality written documents including: accident and incident reports, event flyers, e-mails, and electronic timesheet.• Performs cashier duties including: greeting customers, answering the phone, handling customer inquiries, accepting payment of fees, handling cash according