Third and final rotation on the Commercial Management Graduate Programme. Completed as part of the User Research team within the wider User Experience chapter within BT Enterprise. Roles and responsibilities included: - Ownership of all research requirements including planning, conducting, analysing, and reporting within the BT Wholesale channel, one of four constituting elements to the BT Enterprise research team’s responsibilities (the others being Small and Medium Enterprises, Corporate and Public Sector, and Design Thinking). - Implemented a number of processes that were adopted as best practice, including the introduction of non-negotiable elements required for research to be conducted and innovative methods of reporting utilising a number of platforms such as Mural and Whimsical. - Formalised the research process ensuring research requirements were considered throughout the lifecycle of product development and launch. This resulted in increased awareness of the research unit, its capabilities and its reputation within BT Enterprise. - Played an instrumental role in developing relationships between the research team, designers, product owners, and other key stakeholders to ensure user needs were prioritised throughout the LBGUPS journey. - Conducted both qualitative and quantitative research including methodologies such as moderated and unmoderated usability testing, surveys, A/B testing, card sorting and tree testing.

Second rotation on the Commercial Management Graduate Programme. Operated in the Customer Solutions Team as a Product Professional in the field of Broadband Development.Roles and responsibilities include:- Project lead on the business critical successful migration of 80 Communication Providers (CPs), ranging from small to large organisations, from XML software to an Enhanced Platform. Executed the closure of the legacy platform according to the timeline with all CPs successfully migrated. - Ownership for the Fibre to the Premise (FTTP) in-life team component of the discreet migration of 8,000 customers from legacy systems to improved, strategic technology stacks, facilitating increased business opportunities. - Organised, managed, and presented at industry working events including the ISP Forum and Openreach's Virtual Street Tour. - Performed a review of communication outputs within the team revealing customer dissatisfaction and a lack of engagement at current processes. Presented recommendations to senior stakeholders, based on statistical analysis and a thematic analysis from insights garnered from a mixture of quantitative and qualitative methods. - Responsible for the processing of Fibre to the Premise on Demand (FTTPoD) desk based quotes for a variety of CPs. Involves monitoring requests, liaising with stakeholders, and distributing quotations.- The collation, interpretation and distribution of weekly reports across both FTTC and FTTP, ensuring industry regulations are adhered to while providing insights into the weekly status of FTTP/FTTC developments.

Engaging in three rotations across BT Enterprise as part of the Commercial Management Graduate Programme, with the first being in Digital Marketing (Paid Media). Roles and responsibilities include:- Weekly performance reporting across display, native, social and affiliate channels. - The development and implementation of new reporting platforms and processes for both BT and EE.- The production and subsequent management of a new tracking code system to be utilised across digital marketing.- Designed a digital marketing campaign aimed to raise awareness of services and products available, using a variety of channels (display, native and social) and a mix of creative types (video, static creatives, gifs, and geo-tagging).

- Conducted doctoral research in the Department of Management and Leadership at Lancaster University. - Primary research focuses on the relationship between corporate social responsibility and servant leadership.- Engaged with and employed an extensive range of qualitative research methods including Grounded Theory, Thematic Analysis, and Phenomenography.

- Perform administrative tasks before, during and after examinations including registration and material checking.- Ensure high standards of behaviour are exhibited throughout the examination process.

- Operated in cooperation with senior members of Pendle College and Graduate College to maintain a safe and secure environment for college residents through the application of Lancaster University,Pendle College, and Graduate College Rules. - Performed disciplinary procedures when rule breaches occur. - Provided welfare and support in highly sensitive environments at both the individual and group level. - Received accredited mediation training.

- Liaised with government officers to formulate the scope of a project that could inform future policy making in terms of the impact of public libraries on health and wellbeing.- Designed and individually performed a systematic mapping project into the defined research topic drawing upon both primary and secondary data sources. - Produced a comprehensive report to be used in future discussions informing decisions relating to policy production and amendment.

- Conducted literature reviews, transcription, qualitative analysis (thematic analysis), and quantitative analysis on SPSS.

- Responsible for the wellbeing and welfare of clients on the largest campsite on Lake Garda, Italy. - Performed administrative tasks concerned with both clients and external organisations including the Park's financial affairs and tourist information bureaus. - Conducted basic maintenance of accommodation units, grounds and campsite facilities.

- Negotiated with companies in regards to stock management. - Communicated with the general public to perform transactions over the counter and through telephone orders. - Worked to deadlines throughout busy periods and delegated tasks to other members of staff.