Task and Responsibilities  Managing the team in the absence on the Manager  Sending daily reports  Doing Audits  Resolving escalated queries from the stores level  Attend escalations and do a follow-up to make sure that queries are resolved  Maintaining the SLA of the department with or without resource capacity  Drive my team to achieve their targets  Making sure that agents are utilizing right tools to track for their production… Show more Task and Responsibilities  Managing the team in the absence on the Manager  Sending daily reports  Doing Audits  Resolving escalated queries from the stores level  Attend escalations and do a follow-up to make sure that queries are resolved  Maintaining the SLA of the department with or without resource capacity  Drive my team to achieve their targets  Making sure that agents are utilizing right tools to track for their production  Maintaining of Process documents and input in creation of action plans  Managing the performance of the team and having regularly 1:1 session updating or coaching for poor performance Show less

Task and Responsibility  Analyse documentation, screen applicant profiles and investigate for suspected credit applications and transactions fraud  use various investigation methodologies/systems/processes, to ensure minimization of fraud losses  Approve or decline fraud on new credit applications and disputed purchases based on investigation and provide feedback to all stakeholders and customers  Screening application information against the credit bureaux and… Show more Task and Responsibility  Analyse documentation, screen applicant profiles and investigate for suspected credit applications and transactions fraud  use various investigation methodologies/systems/processes, to ensure minimization of fraud losses  Approve or decline fraud on new credit applications and disputed purchases based on investigation and provide feedback to all stakeholders and customers  Screening application information against the credit bureaux and internal Fraud file database for potential fraud matches.  Conduct extensive investigation of Disputed Purchases in line with guidelines and procedures to identify legitimate disputed transactions Show less

unemployed