Nicole Pratl, Msw Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

- Project manage quarterly utilization reviews based on Counsel on Accreditation recommendations for 3 departments (Workforce Development, Youth Development, Teen Parent Service Network of IL DCFS) with 8 total youth services programs. Coordinate and train peer reviewers, provide feedback to staff, prepare results summaries and present to program leadership. Establish action plans with program leaders and staff for correcting low compliance items.- Collect, analyze, and synthesize program outcomes data for reporting to internal and external stakeholders on monthly, quarterly, and annual basis. Identify data trends, patterns, opportunities, and root causes; compare performance over time and against baselines/targets. Establish action plans.- Maintain department Logic Models to inform any impacted stakeholders of contractual obligations compliance- Facilitate Performance and Quality Improvement (PQI) quarterly program meetings; review data with each program, facilitate conversations with all levels of program team to discuss progress, challenges, and areas of weakness with the goal of implementing solutions and program improvement strategies.- Act as program support for external reviews by preparing requested data, providing context and attempts made toward compliance.- Project manage 2-3 person department teams (3 teams) through COA reaccreditation preparation over 12 month process.

Aurora, Illinois, United States

- Responsible for HUD ESG Rapid Rehousing Program including intake and assessment, referrals, case management, budgeting, housing search assistance, advocacy to landlords, administering financial assistance. Completed progress evaluations, and conducted monthly and quarterly financial reconciliations. Represented Hesed House at Kane County Continuum of Care biweekly status meetings.- Acted as client liaison for Aurora Housing Authority, assisted mutual clients through AHA Emergency Housing Choice Voucher process by determining client eligibility, assisting with application, denial and appeal processes, and advocating to landlords.- Assumed Manager on Duty tasks when Director of Case Management was offsite. Duties included approving client registration, performing registrations and VISPDATS (vulnerability assessment tool), intervening in crisis situations, assisting in shelter programs as needed.- Invited to assist Executive Director to evaluate the organization’s Strategic Plan. Nominated for Next-Level Leadership Development Cohort.- Supervisor to MSW interns. Interviewed and onboarded two MSW interns, hold weekly supervision meetings, ensured schedules, tasks and workloads were appropriate for interns’ skill level.

Case management for clients affected by local disasters (home fires, flooding).Assist Disability Integration team in planning a two-day seminar to informcommunity members and Red Cross volunteers about best practices for working with clients who are differently abled.

As staff member: performed opening and closing tasks, maintained cleanliness of concession stand, performed concession stand sales, and handled cash register. Promoted from staff member to supervisor after 3 years of employment. As supervisor: general supervision of recreation facilities including maintenance of machinery, delegation of tasks to staff, balancing revenue reports, and securing facilities at closing.

Aurora, Illinois, United States

Assisted guests (parents and children of various ages) with day-to-day needs,prepared and provided meals, modeled/taught positive behaviors to children.Worked closely with Family Shelter staff to assist guests in applying for publichousing, accessing transportation and other resources such as drug andalcohol abuse treatment and mental health treatment.

Assisted student services staff with providing accommodations to students with IEP's, coordinated tutoring appointments, scheduled and proctored exams for students utilizing testing center.Awarded “Most Valuable Student Worker for 2017-18 School Year”

Masters Of Social Work, Organization And Community Practice

Bachelor'S Degree, Social Work

Activities and Societies: Recipient of De La Salle Medallion for Excellence in Service and Community Engagement Recipient of Senior.