Nghia Truong Email & Phone Number

Houston, Texas Area

Resolve customer complaints regarding the team and take steps to correct performance. Recruit, hire and develop a highly-motivated sales team that consistently exceeds customer expectations and provides world-class customer service. Develop retail sales training materials to target low-performing areas and assist team members in improving their sales metrics. Oversee sales staff to ensure that all sales goals are regularly met or exceeded. Collaborate with upper management to create project plans and set appropriate benchmarks

Houston, Texas Area

TENNIS EXPRESS Team Leader | Houston, TX | December 2018 - CurrentCreated an environment oriented to trust, open communication, creative thinking, and teamwork. Served as a focal point to communicate and resolve interface and integration issues with other teams. TENNIS EXPRESS Human Resource Intern | Houston, TX | August 2018 – December 2018Handled understaffing, disputes, terminating employees and administering disciplinary procedures.Developed a new strategy for recruitment and hiring. Collaborated with department managers to update standard operating procedures.TENNIS EXPRESS Demo Specialist | Houston, TX | February 2011 - May 2018Assisted customers with racquet selection, inquiries, and order customization requests. Helped customers with questions, problems, and complaints in person and via telephone.TENNIS EXPRESS Racquet Specialist | Houston, TX | February 2011 - July 2016Identified prospects' needs and develop appropriate responses along with information on fitting products and services. Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.