Nate Seefeldt, Mba Email & Phone Number

Minneapolis, Minnesota, United States

• Build close relationships with various internal teams to find creative, sustainable and scalable ways to introduce OJO's products and services • Work with customers across the real estate, mortgage and home services industry striving to redefine how consumers buy homes• Oversee day to day interactions of the fulfillment team with our customers to ensure an efficient, professional and delightful implementation experience• Develop and maintain expertise in our products and conduct team training sessions. • Create and maintain “best practice” methodologies • Serve as an escalation point for customer interactions and drive creative solutions to complex customer requests• Update and create process flows and project templates to maximize effectiveness in product delivery and resource utilization• Be responsible for developing and tracking productivity goals. • Work with Program and Product Managers to operationalize various fulfillment processes• Track key performance indicators and provide summary reports to leadership on a frequent basis• Ensure the professional growth and development of your team through coaching, mentoring and guidance

Greater Minneapolis-St. Paul Area

- Consulting with both internal teams and clients to successfully onboard a variety of payment programs ranging from physical plastics to virtual payments- Maintaining key metrics around onboarding times and client satisfaction- Advocating for clients throughout the onboarding process - Resolving any issues and escalating matters needing additional attention- Championing project management best practices and methodology - Creating and maintaining project plans to keep status of implementations in progress- Various reporting vehicles visible to senior and executive management around forecasting, current queue of work, and up to date statuses.-Managing project managers to performance metrics and coaching for continuous improvement; reporting trends to senior management-Provide oversight to project managers on larger deals and serve as the escalation point to help alleviate any issues that arise-Collaboration with internal partners aimed at continuous improvement -Participate in a multitude of business line projects representing the Implementation Department -Fill in for department head when necessary -Bring new ideas to light on how to improve processes or client experience

Greater Minneapolis-St. Paul Area

- Provided project leadership- Captures business requirements and monitors the overall status of the implementation tasks- Owning customer relationship from sales through implementation- Consulting with clients on their overall implementation goals, objectives and program setup- Documenting business requirements- Preparing meeting agendas- Tracking issues and assisting in resolution- Collecting account setup information- Coordinating the setup of U.S. Bank Access®Online, a web-based program management tool (including Transaction Management, Transaction Approval Process, Transaction Enablement Management, etc.)- Other duties/projects as identified- Managing cross-functional team to meet goals and timelines established- Customizing and managing project plans- Tracking issues and assisting in resolution - Collecting account setup information - Facilitating the setup of U.S. Bank Access®Online, a web-based program management tool - Other duties/projects as identified

Bloomington, Mn

- Assisted with development and process analysis of new software system- Created documentation and planning steps to complete required scripts and tasks by project deadlines- Developed training for employees around day to day processes in the new system- Used as a subject matter expert handling questions and compiling information from multiple areas within the service delivery department and field team- Responsible for planning and coordinating for 10-15 clients at a time- Engage account services, implementation teams, and client coordinator to ensure all aspects of the services are delivered with the highest quality and within the scope of the client contract requirements- Follow established operational policies and procedures - Obtain necessary information from the client to ensure efficient execution and satisfaction- Coordinate all logistics in an efficient and cost effective manner as it relates to supply, equipment, staffing order submissions, fulfillment, and delivery- Distribute and communicate all pertinent information to the operating departments in a timely and understandable manner based on the policies and procedures in place- Monitor and ensure client satisfaction throughout planning and execution- Design, customize and deliver client specific training to staff, which includes client expectations, the client’s culture, data collection, and all logistics- Receive and report on results of client level monthly profit and loss statements.- Create and submit client billing worksheets to finance- Contribute to quality assurance reports through recording observations, adding data to required measurements, and returning feedback to associates in the field- Effectively contribute and lead process improvement projects- Contribute to the annual business planning process and budget creation process- Assisted with development of department wide cost saving initiatives

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Public Health Education And Promotion