Ntuthuko Dlamini Email & Phone Number

South Africa

Key Purpose:To develop & implement appropriate and efficient Discovery Life communications according to provided specifications, standards and procedures. Implementation can be achieved using various tools and languages but within the architectural standards and guidelines as established within Discovery to obtain optimal systems performance.Development and Key Outputs:• Develop according to a design specification using relevant technologies (XSLT, XSL-FO, Covus, Transform, ECRION).• XML knowledge required.• Strong analytical skills.Unit Testing and Code Review:• Conduct unit testing and correct any defects found.• Consult and assist Test Analyst in reviewing defects found during testing.• Participate in the process of reviewing code for consistent application of standards, logic and effective use of libraries and reusable aspects of the application.• Verify and validate build stability.Root Cause Analysis:• Respond to incidents escalated by the Incidents team. Log incidents in the appropriate issue tracking system. Conduct analysis on the issues

Sandton

 Analyse the integrity of the system requirements.  Installing, configuring and supporting the products supplied by the Systems department Documentation of relevant installation processes, check lists Provide input to the project manager on project plans for assigned projects Understanding and adhering to Service Level Agreements signed with any customer Deployment of application from test to production before go lives  Analyze root causes of system failures with relevant stakeholders  Work closely with Developers and Business Analyst in finding the route course Liaise and communicate the system requirements to the necessary audience’s e.g: testers, developers, business analysts, System Architect. Update and maintain knowledge base  Assist in the preparation of test plans and test scripts. Manage traceability between the system requirements and derived artefacts. Review test plans, scripts and test results to ensure that the system delivered conforms to quality standards and system.  Analyse system and business specification to provide inputs and estimates

Sandton

• Log and follow-up calls on UNICENTRE (CA)• Ensure incident resolution within the timeframes stipulated in the SLA for the particular priority/incident is adhered to.• Understanding of companies IT policy.• Usage of Remote tools (SMS) and Damerware NT utilities.• Provide first line support on all standard applications to end users in all Discovery Holdings branches including USA and UK• Server monitoring on Applications Management.• Install, Configure and Support CITRIX METAFRAME• Install, Configure and Support RIGHTFAX• Assist home users dialling up use 3G, ADSL, I Burst or any wireless tool on the Virtual Private Networks (VPN)• Analyse operating systems to optimise system performance against operational standards• Provide knowledge based information to users to increase self help for users on the Intranet

Boksburg

• Frontline level technical support.• Response & closure of calls within committed norms• troubleshooting on Applications and Operating Systems• first level administration of desktops, Laptops• Arranging of stock and schedule for projects and maintenance, request quotation to relevant supplier for any IT needed material, expense claim reconciliation and make sure that orders and requisitions are transferred to relevant department.• Liaise with third parties, Supplier liaison & purchase process managed, • Capture data and provide analyzed statistic reports.