Ntuthuko Emmanual Chamane Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Responsibilities include:1. Providing a visible management presence while on duty.2. Ensuring each department is prepared and staffed for each shift.3. Dealing with sales enquires in absence of sales department.4. Running of weddings, functions & conferences during each shift.5. Monitor health and safety throughout the hotel.• Overlooking day-to-day operation of the whole facility• Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)• Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)• Assisting other heads of departments with their work• Reporting to the general manager• Research and collect information for development and record purposes

Johannesburg Metropolitan Area

• Reservation and the update of the reservation system.• Collect deposit on all bookings.• Ensuring that they and other employees are offering exceptional customer service & products.• Ensure company rules & procedures are being followed.• Making sure customers are happy with the ALL service and products.• Delegating duties according to department if required. Lead by example.• Help to implement hotel policies (be the leaders of policy implementation).• Routing sales productivity in ALL departments.• Motivating employees through all form of communication. Written, Verbal & technology.• Coordinate the front office duties.• Handling and taking responsibility of cash and credit card payment.• Managing hotel cleanliness and organization.• Dealing with customer complaints and issues. If situation is out of your scope, approach the senior management responsible in the required department to assist.• Communicate on a daily basis of daily happenings of the hotel. (Accurate and detailed)• 1-2 hour turn around on communication (email, calls or direct)• Build team environment and motivate the team.• Support all departments of the hotel.

Work with Opera , Protel and Fidelio system General & Business Enquiries Do professional check in and check outs Operating switchboard Prepare for arrivals and check outs Daily statistics and departmental reports Handle payments and correct charges Train new staff members Doing reservation and respond to reservation requests Communicate with clients of different languages & cultures Participation on quality assurance projects and audits Introduce and advertise different products Reporting and following up on customer feedback at all parts of the company including cleanliness and staff attitudes Advocate for excellent customer services within the hotel. Do basic auditing of all daily transactions and payments Do basic hotel administration Ensure proper running of interfaces Responsible for general housekeeping and management

Provide clerical administration functions including receiving money and account adjustments Attend to telephonic and counter enquires Doing proper cheque collection , balance cash and cash floats Do basic auditing of all financial activities including daily reports to chain management Correspond with clients in terms of any problems and requirements Typing of documents plus making scanning , photocopying , sending and receiving faxes Arrange travelling of clients documentations and communicate with travel agencies Capture journals on the system Raise debit notes in respect of damages to property Control of daily receipt for debtor sundries and sundry income Ensure that all services rendered are levied on the computer for billing of accounts Ensure that outstanding money is claimed on clearance certificates Raise monthly statements for all rendered services Process Hotel Accounts and refunds. Update and Maintain Customer details.  Ensure compliance with procedures and standing orders. Receipt payments, provide information and negotiate arrangements

Manage general cleaning services  Manage and control cleaning materials and equipment Do weekly and monthly stock takings Do price quotation and price comparison from different suppliers Keep customer files and records Train and select staff for different duties Supervise housekeeping personnel Compilation of working schedules and making of relief Compilation of duty rosters Report all maintenance and faulty issues Keeping invoices for monthly budgets Attending to disciplinary issues for staff Communicating verbally Managing the Housekeeping team  Managing and controlling the linen and equipment supplied  Ensuring the hygiene and safety of the hotel bedrooms  Monitoring room maintenance  Ensuring that Guests receive high quality service  Ensuring that the brand standards are applied

Diploma In Financial Management, Finance And Financial Management Services, N5

Certificate In Bookkeeping & Pastel, Bookkeeping