Resolve client queries in respect of: - Paid and unpaid collections from consumers, - Payments distributions to creditor providers- Sending and re-sending of unpaid notices- Sending and re-sending of load reports- Errors in upload files- Non receipt of Bordereaux report- Unidentified distributions

Assist debt distressed individuals by providing them an opportunity and resource to regain the financial freedoom. Provide clients with comprehensive financial advice or education through a wellness discussion.

Negotiate on behalf of financially strained consumers with different credit providers for a financially sound monthly payments, restructuring the financial position of a consumer. Developing a debt restructuring proposal to be sent to the consumer's credit providers. Develop legal documents to be actioned by the attorneys for a court order / consent order application.Sending of a restructured payment plan to the Payment Distribution Agency for the consumer's payments to creditors. Monitoring monthly payments distributed by the agency the consumer's creditors.Issuing clearance certificate upon completion of payments by the consumers to the credit providers.

Complete cash books, reconcile bank statements and to compile financial statements for various companies.