Responsible for Operations and Area Managers, and reports to the General Manager. The role includes the overall management, control and direction of Outbound operations and will work to continuously improve the functionality and level of service that the FC provides to our customers, resulting in exceeded productivity goals and the delivery of our customer promise.Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, and other Change initiatives to enable Operations and ultimately to attain Amazon’s Business PlanManage a team of 20 to 50 managers with responsibility of a department of 1000+ employees within a very fast-paced and demanding environment.Measure performance through metrics and hold Managers accountable for their performance and the performance of their departments.Establish corrective plans to insure that department meets objectivesLeverage ideas of Managers to source creative improvement plans for the FCTake proactive steps to ensure that best practices are shared across all departments and shiftsWork closely with support staff (HR, Financial Manager, Facilities Manager, Safety Manager, Security Manager, IT Manager) to build and secure support and resources for projects and initiativesCarry out supervisory responsibilities in accordance with the organisations policies and proceduresManage and promote the maintenance of the working environment including driving health and safety standards across your operational areaEnsure security procedures are followed at all timesMaintains a complete management overview and thorough understanding of inventory in a multi-product automated environmentImplement change and develop new processes as required to provide ability to better direct ship multiple products to multiple locations and geographiesContinuously measure and evaluate the departmental goals and all work processesImprove quality and eliminate errors, reduce cost per unitManage and report metrics daily

The Operations Manager has complete responsibility for inbound or outbound operations within the fulfillment center, on a specified shift or across multiple shifts.Responsibilities• Lead and supervise a team of Area Managers (two to five front line supervisors, depending on location) and 100-300 hourly associates in outbound or inbound operations within the fulfillment center.• Responsible for the overall safety, quality and performance and customer experience of the shift.• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.• Accountability for meeting and exceeding operational goals.• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.• Mentor, train and develop teammates for career progression and learning.• Ability to develop and share best practices across the shifts and network.

Supply Chain Management/Relations Intern-Instituted monthly service revisions on mobile devices – Saved group $10,000+/month-Coordinated/participated in financial review of supplier spend & realignment of top supplier list-Updated IT contract database of top tier suppliers through cross reference of legal files-Updated and maintained supplier relationship management databaseProject Management Assistant – Campus Renovation Project-Assisted with day to day operational aspects of $35 million real estate project, including stakeholder requirements signoff presentations and vendor research and evaluations for facilities information delivery system-IT equipment inventory for 500+ occupants-Technical requirements gathering, tracking and designing drawings for data and telcomm-Onsite Vendor coordination