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Nuala Larkin Email & Phone Number
Senior Vice President Operations
at
Eptura
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Vice President Operations
Location
Austin, Texas Metropolitan Area, United States
Who is Nuala Larkin? Overview
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Quick answer
Nuala Larkin is listed as Senior Vice President Operations at Eptura, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Nuala Larkin.
Nuala Larkin previously worked as Senior Director, Product Operations at Forcepoint and Senior Director, Strategic Program Management at Forcepoint. Nuala Larkin holds Bachelor Of Arts - Ba, German And Politics from University College Dublin.
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Eptura
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Profile bio
About Nuala Larkin
Nuala Larkin is a Senior Vice President Operations at Eptura. Colleagues describe her as "Nuala is an excellent Support leader. She possesses both the business and technical knowledge to expertly lead a support business unit. It was my good fortune to work with Nuala for several years when we were both regional support leaders within the same global management team. I saw firsthand how she deftly dealt with the challenges of her diverse region, often turning a tense situation with her humor and wit. We often shared responsibility on important projects and process changes. Her strong organizational abilities and sharp focus were key in our success. I highly recommend Nuala Takovac to anyone looking for an outstanding Support leader.", "To whom it may concern I confirm that I have known Nuala for a total of 13years. Nuala was initially a colleague for 5 years and then became my line manager for 8 of those years. At all times I have found Nuala to be dependable, reliable, hard-working, conscientious, honest, courteous and 100% professional. She shows total loyalty to those in her charge and is prepared to work long unsocial hours in pursuit of the required standards of excellence she herself exhibits in all her dealings. I was privileged to work alongside Nuala and have her as a friend. I have no hesitation in recommending Nuala to any prospective employer.", and "Nuala is an experienced, Hands-on, operational Support service Leader. More than 4 years ago, there were three EMEA centers that needed to be consolidated, along with alignment with company revamped Product strategy. Nuala and team have performed an incredible job upskilling and retaining existing staff, bringing in new talent, staunch focus on support operations, and driving key actions among the various support interfaces. This has generated strong CSAT and customer loyalty in EMEA, that has also reflected in strong regional revenue from these customers in the past years. I strongly recommend Nuala for her teamwork, consistent and exemplary Leadership, strong work ethic, and Customer Advocacy."
Current workplace
Nuala Larkin's current company
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9 roles · 20 years
Nuala Larkin work experience
A career timeline built from the work history available for this profile.
Senior Vice President Operations
Current
Oct 2022 - Present
Senior Director, Product Operations
Direct 11 product PMOs and business metrics professionals while maintaining large overall budget. Ensure product releases and launches are on time and on budget while aligning to customer needs. Increase revenue through innovative ideas.• Conceptualized bonus program in Q1 of 2022 tied to metrics and deliverables; determined most important goals for Forcepoint and created on-time roadmap delivery.• Achieved all deliverables met in Q1 of 2022 for first time in company’s recent history.
Jan 2022 - Jun 2022
Senior Director, Strategic Program Management
Managed 9 professionals and controlled project budgets ranging from $100K to $10M. Oversaw strategic program office function, establishing function and capability of program management with enterprise-level of readiness. Maintained program portfolio, including release management, business readiness, and business stakeholders’ relationship management.• Supported program lead in payroll transformation project to consolidate 20–30 global payroll systems into 1.• Optimized spend to reduce expenses by 20%, improving EBITDA and positioning company for sale to private equity company in 2021.
2019 - 2022
~3 yrs
Senior Director, Customer Success Operations
Led 9-10 business metrics and analysis professionals in providing customer success function, including technical support, professional services, and training. Defined metrics and measurements. Rebuilt technical support operations and established professional services delivery guidelines. • Conducted large-scale digital transformation of technical support and Salesforce capabilities while enabling technical support engineers and moving to relationship-based model.• Redesigned business process to transition to single cloud contact center.
2018 - 2019
~1 yr
Senior Director, Technical Support
Delivered customer-facing support in Europe as key member of integrated team managing customer experiences. Worked in partnership with pre-sales and sales teams to negotiate deals. Ensured all service obligations were met.• Secured highest contractual value deals across Europe, Middle East, and Africa; transformed contract renewal into upselling opportunity by applying due diligence and patience, resolving customer issues with product failure while increasing data and creative protection and eliminating commercial risk.• Executed due diligence for technical support function for acquisition of company in Finland; completed systems migration in 6 months while meeting transitional support agreement and ongoing support obligation agreement terms.
2016 - 2018
~2 yrs
Senior Director, Emea Technical Support Services
Oversaw combined support organization for 3 companies while supervising 90 team members, integrating teams to improve culture and customer satisfaction. Restructured team and refocused from UK to global operations. Demonstrated exceptional collaboration facilitation skills, enabling small local teams to effectively collaborate with global teams. • Improved customer satisfaction from 20% to 90%+ during challenging transition of companies.• Built and led team in India to manage zone overlap with Eastern regions of EMEA, leading to unified culture across globally dispersed teams with lean operations and most cost-effective organization in company.
2012 - 2016
~4 yrs
Director, Emea Technical Support
2008 - 2012
~4 yrs
Manager, Emea Technical Services
2007 - 2008
~1 yr
1 education record
Nuala Larkin education
-
University College Dublin
FAQ
Frequently asked questions about Nuala Larkin
Quick answers generated from the profile data available on this page.
What company does Nuala Larkin work for?
Nuala Larkin works for Eptura.
What is Nuala Larkin's role at Eptura?
Nuala Larkin is listed as Senior Vice President Operations at Eptura.
Where is Nuala Larkin based?
Nuala Larkin is based in Austin, Texas Metropolitan Area, United States while working with Eptura.
What companies has Nuala Larkin worked for?
Nuala Larkin has worked for Eptura and Forcepoint.
How can I contact Nuala Larkin?
You can use AeroLeads to view verified contact signals for Nuala Larkin at Eptura, including work email, phone, and LinkedIn data when available.
What schools did Nuala Larkin attend?
Nuala Larkin holds Bachelor Of Arts - Ba, German And Politics from University College Dublin.
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