• Facilitate key Scrum ceremonies to enhance teams’ collaboration and efficiency, including Backlog Refinement, Sprint Planning, Daily Scrum, Sprint Reviews, and Sprint Retrospectives. • Remove the software development team’s impediments, resolve conflicts, support the team’s needs, and promote Agile's core values and principles, substantially improving team productivity and engagement. • Mentor and coach team members in adopting Agile best practices throughout the Software Development Lifecycle (SDLC), nurturing a culture of continuous improvement, self-organization and autonomous work. • Implement and maintain relevant Agile metrics and reporting, such as burndown charts, velocity, and cumulative flow diagrams, to provide visibility into project progress and identify areas for improvement. • Identify, assess, and manage project risks and issues, escalating them appropriately to ensure timely resolutions align with company policies and best practices. • Spearhead continuous process improvement initiatives to optimize team efficiency, productivity, and effectiveness. • Facilitate effective communication and collaboration between the development team, Product Owner and stakeholders to create transparency and shared product vision.

• Elicit business requirements through diverse methods including stakeholder interviews, document reviews, collaborative workshops, process mapping, and workflow assessments, transforming insights into comprehensive technical requirements.• Facilitate key Scrum ceremonies to enhance team collaboration and efficiency, including Backlog Refinement, Sprint Planning, Daily Scrum, Sprint Reviews, and Sprint Retrospectives.• Partner with the Product Owner to prioritize the product backlog and communicate product roadmaps, facilitating seamless alignment among cross-functional teams and reducing time to market for crucial milestones.• Gather and analyze user feedback, market research, and data to understand user needs and incorporate insights into product planning and development processes, increasing user satisfaction and engagement.• Create and update project artifacts including workflows, process flows, requirements documentation, project plans, test plans, release notes, user guides, and workshop training materials.• Develop comprehensive business cases for new features and improvements, providing detailed cost-benefit analyses and projected ROI to support strategic decision-making.• Led procurement processes including drafting and management of RFIs and RFPs, ensuring compliance with industry standards and alignment with project goals.• Conduct vendor assessments to evaluate capabilities and performance, optimizing product quality and business alignment.

• Spearheaded the Agile transformation for the IT organization, developing a roadmap and overseeing the achievement of milestones to establish robust Agile practices.• Collaborated with senior leadership to promote and secure support for the Agile transition roadmap, enhancing organizational alignment and commitment.• Authored business cases for the adoption of Agile tools aimed at improving transparency and collaboration across teams.• Played a pivotal role in forming cross-functional teams by coordinating with department leads, boosting interdisciplinary cooperation and efficiency.• Provided coaching and mentoring to teams on the utilization of Scrum and Kanban frameworks, elevating team proficiency and Agile adoption.• Assisted new Product Owners in crafting and refining product backlogs to align with the definition of "Ready," ensuring readiness for development sprints.• Led various Scrum events, such as Release Planning and Sprint Planning sessions, and facilitated Backlog Refinement and Capacity Planning to optimize project outcomes.• Monitored and analyzed key performance indicators (KPIs) and objectives and key results (OKRs) to gauge and steer organizational performance.• Implemented and managed Kanban for ongoing production service support, enhancing response and resolution processes.• Contributed t the creation of standardized Agile SDLC procedures and led a Community of Practice to share insights and develop enterprise-wide Scrum templates and guidelines.• Drove productivity enhancements by implementing strategic changes and integrating best practices from DEVOPS teams, resulting in significant cost savings exceeding $50,000.• Managed the budget, resource allocation, and vendor relationships, ensuring efficient use of resources and alignment with project and organizational goals.

• Participated in and led customer-facing communication, reporting on Sprint progress, burn-down chart, velocity, and story points, which contributed to a 15% increase in customer retention. • Mentored and coached team members in Agile best practices, fostering a culture of continuous learning and improvement, leading to increased individual and team performance.• Spearheaded Agile Ceremonies such as PI Planning, Backlog Refinement, Sprint Planning, Daily Stand-Ups (DSUs), Sprint Review, and Sprint Retrospective.• Proactively identified and addressed impediments to minimize external interference that could impact the team's productivity and focus, enabling team members to remain dedicated to sprint goals. • Spearheaded agile implementation for scrum teams, resulting in a 40% increase in team velocity, driving the successful completion of 15 high-priority user stories per sprint.• Increased revenue by $200,000 (converted) through analysis of data surrounding customers’ behaviors, vendor relationships, stakeholder goals, and workflow.

• Monitored and reported on project progress, key milestones, budgeted hours, and other critical metrics to stakeholders, consistently maintaining high adherence to project schedules, costs, and risk assessments.• Translated user stories into test cases and supported Quality Assurance testing activities, contributing to the successful launchof the company’s first enterprise application, which achieved significant user downloads.• Provided sprint and release updates to project management and leadership through visual representations such as burn-down and burn-up charts, enhancing transparency and stakeholder engagement.• Identified, assessed, and managed project risks and issues, escalating them appropriately to ensure timely resolutions in line with company policies and best practices.• Led the development of user stories and detailed business requirements, streamlining the process and significantly reducing the time required to develop new product features.

• Created detailed project budgets and resource estimates through data analysis and coached and trained team members to utilize the Agile development framework. • Fostered a committed team atmosphere that encouraged creativity, research, innovation, and continuous enhancement, leading to practical outcomes. • Managed over 100 annual events and cultivated robust client relationships to guarantee positive experiences, generating an 85% repeat business rate.• Performed data collection and management, compiled project reports, presented program and project updates, and conducted presentations during project status meetings.