Kelley Nugent Email & Phone Number

Libertyville, Illinois, United States

Chicago, Illinois

Chicago, Il

-Acted as a liaison between the museum and the public.-Utilized each interaction as an opportunity to uncover the needs and interests of members and donors in order to deepen their relationship with the museum.-Executed basic troubleshooting of sales and service technology including Galaxy POS system, and the Raiser’s Edge.-Researched and gather trends, accurately tracking member feedback, and maintain constituent data accuracy.-Balanced member and donor requests with the business needs of the museum.-Processed and complete member and donor transactions in compliance with security and PCI standards-Formulated invoices, correspondences, and instructional material for the team.-Maintained inventory, copy center and graphics requests for the department.-Orchestrated team-building exercises for Member and Donor Services team.

Remote

-Audited and processed tuition reimbursement applications for EdAssist clients.-Reviewed applications for payment to ensure policy compliance.-Implemented the tuition policy of all our corporate clients.-Verified grades and receipts against submissions and client requirements.-Ensured appropriate tuition discount is applied to invoices prior to submission for payment.

-Greeted and established a rapport with customers, proactively engaging them in conversations about the store's services and promotions.-Processed all customer transactions accurately and in a timely manner.-Delivered exceptional customer service.-Gathered and restocked items, straightening bookcases, and performing other store housekeeping tasks.

Crystal Lake, Il

Mchenry, Il

-Assessed photos assigned whether they need to be touched up or if the photo is good enough to move on to the next process. -Retouched 200-250 photos of recent college graduates, sororities or fraternities.

West Dundee, Il

Lake Forest College

Crystal Lake, Il

-Operated POS system with the proper handling of a cash drawer, credit cards, gift cards, redeemed coupons, discount tickets, passes, coupons, as well as concession stock inventory.-Upsell/suggestive selling of concessions per customers needs.-Promoted the Regal Crown Club program.-Ensured tickets are sold and enforced in accordance with the MPAA rating system and company policy.

West Dundee, Il

-Performed all pre-examination testing with accuracy and attention to detail; took initiative to explain all measurements and answers any questions the patient may have.-Provided all required paperwork, tests, products and services for patients visit.-Reviewed prescriptions and/or patient information carefully; identified special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.-Managed work accurately and thoroughly despite time pressure and customer volume.-Coordinated appointment book/scheduling procedures and computer operation/procedures.-Organized and filed all patient records in an efficient manner in accordance with HIPAA.-Placed contact lens orders, processed shipments and properly submitted invoices for payment. -Operated the POS system terminal inputting customer/patient and prescription information with accuracy, attention to details, and when required, collecting proper payment following company security procedures. Retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.-Maintained safe working environment for all associates/patients.-Completed maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.-Demonstrated product knowledge; accurately described the features and benefits of various lenses and frames.-Assisted the customer/patient in selecting frames and lenses that are best suited for their vision, lifestyle and budget.

Lake Forest College

Algonquin, Il

Crystal Lake, Il

Bachelor'S Degree, Fine And Studio Arts, And Print And Digital Publishing

Activities and Societies: WMXM 88.9 FM DJ, SPARK (Student Programming), Art Club, The Stentor (student paper), Transfer Student.

General Studies

Activities and Societies: Phi Theta Kappa, McHenry County Big Brothers and Big Sisters club, and MCC Radio club