Nuno Gil Email & Phone Number

Lisboa, Portugal

Parque Das Nações

Lisboa E Região, Portugal

Apoio telefónico aos colegas do banco, maioritariamente em português mas igualmente em inglêstambém.tipo de funções exercidas:Chamadas de inbound (outbound apenas de follow-up), registando no software de ticketing do clientevárias situações como:recuperação de passwords, recuperação de ficheiros Office (word, excel,powerpoint), ajuda e manutenção no Outlook, troubleshooting relacionado com o Lync e Skype forBusiness,instalação e rectificação de Java (sites governamentais), apoio com problemas de internet eintranet,instalação de software, troubleshooting variado relacionado com os computadores, bemcomo das aplicações suportadas pelo cliente. Follow up e dar seguimento aos emails na caixagenérica, bem como na caixa pessoal.software:apoio ao Windows 7 e Windows 10, Active Directory, Service-Now, Microsoft WindowsRemote Desktop, TeamViewer bem como várias plataformas próprias do cliente.

Lisbon Area, Portugal

Main activities and responsibilities Responsible for acting as first point of contact for all global customer queries, handling them to the highest levels of satisfaction. Own and resolve problems and issues. Responsible for contacting and passing relevant information to other teams.Main activities Service Helpdesk Analyst. Voice/IS Helpdesk Telephone, emails, queries and troubleshooting. Chasing Incident assigned to 3rd Party. VPN Juniper Assisting the users through remote desktop connectionService provided only in English.

My work is to make the follow up of new accounts regarding HP Supplies, give them support in marketing as well as all the business directly related to supplies, such as make the brigde between the Reseller and the wholesaler.I make that follow up by phone, but in certain cases i also go personally,for a presential knowledge and support as well.

Alfragide. Lisbon

My work was to manage the stocks, providing to the comercial team spiff days and new campaignes to sell the products I was in charge with.Also make reports to my Supervisor, related to the stocks and all the products with more then 60 days at stock, providing solutions and campaigns to sell this products and avoid the depreciation of it.

12º, Comercial Services

12º Ano Serviços Comerciais, 12º Ano Serviços Comerciais