As the Operations Manager at True Property Management, I oversee and optimize the day-to-day operations across a growing portfolio of vacation rental properties, ensuring a seamless experience for both our guests and property owners. I am responsible for strategic and operational oversight across multiple functions, working to enhance efficiency, drive occupancy, and elevate revenue.Key Responsibilities Include: • Operations Oversight: Lead all operational processes, from daily scheduling to strategic improvements, to ensure smooth and efficient property management. • Team Management: Directly manage a team of virtual assistants (VAs), providing guidance, answering inquiries, and resolving issues to keep operations flowing smoothly. • Problem Solving and Solution Development: Actively troubleshoot and implement solutions to any operational challenges, ensuring all departments work cohesively. • Data and Revenue Management: Oversee data analysis and revenue strategies, including dynamic pricing, to optimize profitability and enhance guest retention. • Quality Assurance in Cleaning and Maintenance: Supervise and uphold standards across all cleaning and maintenance teams, ensuring properties are well-maintained and guest-ready. • Listing and Calendar Optimization: Maintain up-to-date and attractive listings, managing calendar strategies to maximize occupancy and revenue potential. • Integration and Process Auditing: Handle integrations with property management software, monitor listings, and conduct regular audits to maintain quality and compliance. • Reporting and Analysis: Compile operational reports, work closely with the accounting team, and audit financials to support informed decision-making and operational enhancements.I am passionate about refining processes, leading effective teams, and driving growth within the property management landscape, contributing to both guest satisfaction and our company’s growth.

I worked as a marketing coordinator for Del Condominium Rentals. My core responsibilities are as follow:- Pushing new suites live on DelRentals website for maximum exposure to the customers.- Creating new marketing strategies to generate more leads.- Maintaining suite portfolio to have top-notch multimedia for customers.- Posting listings on multiple platforms to help the suites get leased asap.- Auditing all suite profiles to have the best photos and virtual tours.- Creative content for marketing purposes.- Coordinating with leasing representatives for key logs and updating key logs in suite profiles.- Connecting with suite owners for better multimedia and better suite exposure.- Updating suite records in suites live sheet on daily - Auditing multimedia of suites 3x a month- Facebook marketplace posts- Push stale units through kijiji- Design work for creative content - Building profile updates

I worked as a sales representative for one of the largest moving companies of USA, EkoMovers. My core responsibilities were as follows:- Handling a large number of incoming calls- Greeting the customers and assisting with their queries- Converting leads to sales by using strong argumental rebuttals- Taking necessary information from customers over the call and booking their moves- Handling incoming leads from different platforms- Keeping the sales pipeline clear and keep connecting with customers for their future jobs- Calling incoming leads and convince them to book with us using strong rebuttals- Following up with the customers consecutively via calls, emails, and texts- Taking deposit over the call to reserve the slot- Calling the customers for feedback once the move is done and convincing them for the google reviews- Keeping customers' information up to date in moveboard and calling them to offer discounts for their future moves.- Raising new ideas in the weekly sales meeting to boost sales- Covering team members when needed

I worked as a Project Manager for an Ireland client in GreyLabel technologies. My core responsibilities were as follows:- Coordinate internal resources and third parties/vendors for the flawlessexecution of projects- Ensure that all projects are delivered on-time, within scope and withinbudget- Ensure resource availability and allocation- Develop a detailed project plan to track progress- Report and escalate to management as needed- Create and maintain comprehensive project documentation- Assigning tasks to the team members- Keeping a record of their progress on daily and biweekly- Generating their productivity report and setting new targets for the team- Connecting with clients to take on new tasks and projects and assigning them to the designated agents- Generating monthly salary plans of the agents- Hiring new agents -

I worked as a Sales representative in GreyLabel technologies for the first half of my career there. My core responsibilities were as follow:- Handling a large number of incoming calls- Converting incoming leads into sales using strong arguments- Selling TeleCOM. Spectrum, AT&T, Xfinity, Viasat - Creating a sales pipeline and managing the pipeline- Constant follow-ups with existing customers- Establish, develop and maintain positive business and customerrelationships

I worked as a Virtual Assistant for a Canadian based company InstallMart Inc. My core responsibilities were as follow:- Completed administrative tasks by performing businesscorrespondence, transcription, and data entry.- Answered multi-line phone system and transferred callers to theappropriate department or staff members.- Identify customer needs and help customers use specific features- Monitor customer complaints on social media and reach out to provideassistance- Cold Calling to existing customers for sales- Assigning jobs to the technicians- Collecting up front deposit to book a job- Respond to customer queries in a timely and accurate way, via phone,email or chat- Gather customer feedback and share it with our Product, Sales andMarketing teams- Manage large volume of incoming phone calls- Generate sales leads- Provide accurate, valid and complete information by using the rightmethods/tools- Keep records of customer interactions, process customer accounts andfile documents- Take the extra mile to engage customers

I worked as a Customer Support Representative for a US-based company, Teledentistry. My Core responsibilities were as follows:- Maintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concerns.- Provided primary customer support to internal and external customers.- Responding to customer queries in a timely and accurate way, viaphone, email or chat- Receiving incoming calls from patients and connecting them withdentists for a video consultation.- Collecting confidential information from patients and updating RMS.- Follow up with customers to ensure they have received prescriptions.