Installing and configuring computer hardware operating systems and applicationsMonitoring and maintaining computer systems and networksMaintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.Provide technical advice on all aspects of installation and use of computer systems & networksTroubleshooting system and network problems and diagnosing and solving hardware/software faults, replacing parts as requiredTesting and configuring software and maintaining and repairing hardware and peripheral devicesRepairs cabling systems using wire cutters, crimps, and other tools; and performs other related duties as assigned

Responsible for performance and profitability of book publishing businessMarket reporting, and defining potential growth initiativesGive product orientation to clientsPromote & sale Tiflee educational products to schoolsMaintain relation with client schoolsDetermine need of the clients, Handle complaints and suggest possible solutionsUpdate Customer Data on a daily basisFollow up and convince clients, facilitate them and ensure their satisfaction.Sets overall publishing budgets and seasonal sales projections and oversees budget targets at key accounts

• Maintaining and developing relationships with existing customers of the company, and providing them quality Customer service in close coordination with Sales Coordinator, and Program Coordinators• Achieving Monthly/Quarterly targets of Sales /Revenue as assigned by line manager.• Identifying and Visiting potential customers for new business as per Weekly Visit Plan shared with/approved by line manager.• Making accurate & rapid cost calculations of Sales leads and proposals• Providing customers with quotations and organized/aggressive follow-ups• Negotiating the terms of an agreement and closing sales• Performing market research & Providing feedback on future buying trends• Keeping a vigilant eye on competitors’ products, sales and marketing strategies/activities.• Representing CODE at trade exhibitions and events as and when required.• Providing weekly sales & visits report to line manager

•Installing, maintaining, repairing, and testing high-speed internet, networking, and VDSL for residential and business clients•installing and repairing networking products using computer operating systems •Analyzing and troubleshooting technical problems •Conversing with customers and solving their concerns on service order requirements and equipment request •Checking total line quality to ensure smooth networking service •Selling broadband service to customers by identifying their needs •Connecting wires and cables to terminals, removing and replacing hardware as needed

•Installing, maintaining, repairing, and testing high-speed internet, networking, and VDSL for residential and business clients•installing and repairing networking products using computer operating systems •Analyzing and troubleshooting technical problems •Conversing with customers and solving their concerns on service order requirements and equipment request •Checking total line quality to ensure smooth networking service •Selling broadband service to customers by identifying their needs •Connecting wires and cables to terminals, removing and replacing hardware as needed

Customer Sales Follow-upOnline Live Support & chatInbound & Outbound CallsProblem-solving internal and externalProviding Technical help to clientsCommunication to clients through E-mailRecord keeping through CRMFront Desk Handling