Jon Nuñez work email
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Jon Nuñez phone numbers
A results-driven Global Enterprise Support Leader with extensive experience in customer success, retention, and support within the SaaS / information technology / cyber security industry. I am a natural leader with a proven ability to build and motivate diverse, worldwide teams to enhance productivity and achieve corporate, team, and personal objectives. WHAT I DO:➢ I drive the vision of customer success by prioritizing workflow and monitoring team performance.➢ I improve processes through a strong understanding of client needs. ➢ I utilize my deep knowledge of customer workflows and technology skills to identify root causes and solutions to elevate customer satisfaction.➢ I strive to understand and meet customer requirements while delivering cyber solutions that fulfill client needs.➢ I deliver reactive support and proactive services to empower clients to successfully deploy, adopt, and maintain security solutions.WHO I AM:★ I am a team-centered, authentic leader who uses an open-door policy to build strong communication and team performance. ★ I am a customer-centric senior leader who is committed to customer success and business growth. ★ I am pragmatic and results driven to achieve corporate, customer, team, and personal goals.★ I am adaptable, flexible, and versatile to exceed in any situation, company, or business sector.★ I am a passionate thought leader who plays to win!CORE COMPETENCIES:Streamlining Business Functions | Propelling Global Customer Success | Account Management | Cyber / Technical Customer Support | Profit & Loss Oversight | Global Customer Success & Retention | SaaS / Cybersecurity Solutions | Process Improvements | Leadership | Teambuilding | Technical Support Training | Strategic Planning | Expense Reduction | Cost Savings | Troubleshooting | Problem Resolution | Project Management | Customer Workflows | Business Growth | Collaboration | Troubleshooting | Strategic Planning | Team Performance | Team Motivation | Team Productivity | Vision | Understanding Customer Needs | Identifying Root Causes | Customer Satisfaction | Analysis
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Sr. Director - Technical Account ManagementArmis Mar 2023 - PresentSan Francisco, California, Us -
Director, Technical Account ManagementArmis Jun 2021 - PresentSan Francisco, California, Us
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Sr. Director, Customer SuccessTrustar Sep 2020 - Jun 2021San Francisco, California, Us -
Sr. Director, Global Enterprise Support & EscalationsForcepoint 2017 - Sep 2020Austin, Tx, UsResponsible for global customer success and retention. Provide reactive support and proactive services to allow customers to successfully deploy, adopt, and maintain security solutions. Partner with leaders in the Americas, Europe, the Middle East, and Asia Pacific to devise and implement multi-year strategic customer achievement and support-offering roadmaps. Lead a worldwide team of 75+ high-performance cybersecurity specialists delivering mission-critical support services and SLAs for 240 accounts. Oversee operations, ensure stringent deadlines, manage P&L budgeting , set global standards for support services and deployment methods. Key Highlights$600,000 decrease in operational expenditures accomplished by standardizing the operation framework.Expanded global enterprise support staff from five people to a high-performing team of more than 75 during a five-year period to enable the firm to forge a more strategic, intimate engagement partnership with the most valued client representing 20% of the total bottom line. $350,000 decline in total operations expenses realized through quarterly and annual reviews of the business unit OpEx that streamlined spending and cost savings in travel, training, and automation for end customer deliverables.362%+ growth in the customer base achieved in six years by reviewing and updating Cx needs while aligning with internal business objectives to show value to existing customers, create a referral base from existing customers.Collaborated with sales, sales engineering, and project management to conceive and execute a customer success partnership process that escalated customer satisfaction scores from 92% to 95.8% in two years. 10% or less attrition rate maintained during two major acquisitions by engaging top talent through retention strategies and career development planning. -
Sr. Director, Global McsForcepoint Jan 2016 - Sep 2020Austin, Tx, Us
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Director, Global McsForcepoint 2014 - Sep 2020Austin, Tx, Us
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Sr. Manager, Technical Account ManagementForcepoint Mar 2011 - Sep 2020Austin, Tx, UsResponsible for the relationship and technical management of the Mission Critical Support customer base. Managing 20+ direct reports, providing leadership and mentoring to ensure the highest level of customer retention.
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Technical Account ManagerForcepoint Oct 2010 - Mar 2011Austin, Tx, Us
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Ndlp Tier 3 SupportMcafee 2006 - 2010San Jose, California, UsDelivered top-level support to Fortune 500 and 100 clients and various DOD agencies. Created global support training for the acquired product base. Trained and mentored junior technicians on network security products. Key HighlightsBoosted productivity by teaming with engineering and the QA team to provide daily customer support and review protocol logs, system dump files, intrusion detection records, remote access files, and facilitating troubleshooting of network-related problems. Contributed to landing more than five multimillion-dollar contracts by providing direct support and ownership of key account deals to ensure adequate visibility, priority, and customer success.Received the corporate technical support employee of the quarter and customer excellence awards driven by the multimillion-dollar contract contributions and leading the organization in this area. -
It2 (Sw) NuñezUsn 2000 - 2006Washington, Dc, UsMaintained communication capabilities around the world. Worked with external contractors to perform compliance audits and network testing. Conceived and implemented disaster recovery plans. Trained NOC staff to build and analyze critical systems, prepare reports on system errors, and recommend viable solutions. Developed policies governing network, internet, and email usage. Configured routers, firewalls, remote access, network design, and incident response. Managed network agreements, trouble call logs, and backups. Led a team of 15. Key HighlightsMinimized network costs and enhanced performance by leading the relocation of the network site. Won numerous commendations and awards for outstanding leadership, project management, and overall network operations performance including the Navy and marine Corps Achievement Medal twice, campaign and wartime medals, and various other military honors.
Jon Nuñez Skills
Jon Nuñez Education Details
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Azusa Pacific UniversityComputer And Information Systems Security/Information Assurance
Frequently Asked Questions about Jon Nuñez
What company does Jon Nuñez work for?
Jon Nuñez works for Armis
What is Jon Nuñez's role at the current company?
Jon Nuñez's current role is Sr. Director, Technical Account Management at Armis.
What is Jon Nuñez's email address?
Jon Nuñez's email address is jo****@****ail.com
What is Jon Nuñez's direct phone number?
Jon Nuñez's direct phone number is +185832*****
What schools did Jon Nuñez attend?
Jon Nuñez attended Azusa Pacific University.
What skills is Jon Nuñez known for?
Jon Nuñez has skills like Dlp, Security, Network Security, Encryption, Cloud Computing, Vulnerability Assessment, Computer Security, Saas, Ips, Data Security, Firewalls, Ids.
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