Responsible for the DD&T Portuguese Unit, with focus on strategy and execution of next generation customer experience, new innovative digital channels and Digital Health for the Portuguese market.Member of Portuguese management team.

Head of the NCGE Ibria leading a team of 6 persons ( Spain & Portugal), responsible for defining the Next Gen. Customer Experience strategy, maximizing Omnichannel impact and CRM next best action in a data driven decisions approach.

Member of Takeda Portugal Leadership TeamHead customer excellence department in Takeda Portugal

manage all business of IBD and SBS business, managing a total of 10 persons (Sales manager, Product managers and Sales Rep)

Takeda / Shire Integration Lead Portugal, interacting with Iberia and global teams to ensure a smooth integration without business disruption.

Reporting directly to the country manager.Main Responsibilities: Lead Implementation of all Customer Engagement and CRM strategy for the business unitsDefine segmentation modelsDefine and roll out multi-channel plans according to the segmentation. Contribute to all Account plans and Call planning activities according to the brand strategy.Lead implementation of all digital initiatives and specific support plans.Territory structure analysis in order to identify better resource allocation criteria;Identify new projects or solutions to overcome customer needs, through co-creation or partnerships with different stakeholders

Reporting directly to the Marketing&Sales Operations Director.Main Responsibilities:Act as Business Partner delivering high value business analysis and insights;Responsible for the Veeva Salesforce CRM system and development strategy from a business perspective.Segmentation and targeting definition according to each Brand strategy;Support to all business projects that need a CRM/Business Intelligence perspective or input;Territory structure analysis in order to identify better resource allocation criteria;Field Force KPI´s definitions and analysis;Definition of Business Intelligence development strategy related to CRM and Field Force data.

Siebel (7.5 / 8) technical and application support Team Leader with the following activities: * Design of the architecture of Siebel for about 3000 users. * Execute releases * Set in place process automation for releases. * Writing scripts to automate repetetive jobs. * Setup a monitoring. * Support for the developers. * Operational support of the production environment * Documenting and writing operational documentation. * Coordinate and follow up technical activities * Trouble shooting in a production systemTeam Management

Siebel 7.5 eComunnication senior consultant

Responsible for Datawarehouse and BI development.Responsible for local applications development

Siebel ePharmaBI DeveloperProject Management

Development of several internal web applications

Technical and aplication support for one of the biggest Portuguese Retail companies.