☕️ Nuno Costa Email & Phone Number

Lausanne, Vd, Ch

Vevey, Vaud, Switzerland

Switzerland

Vaud, Switzerland

Commercially co-piloting of the Nespresso Subscription program by collaborating with markets, regional and HQ cross-functional teams and ensuring sustainable and profitable growth.

Lausanne Area, Switzerland

- Drive B2B Commercial Tools development & implementation, ensuring efficient customer life cycle management across worldwide markets- Inspire Sales Teams to embrace digital solutions, supporting in preparing, presenting and follow up of sales meetings- Defined and implemented reporting & dashboards, LinkedIn Sales Navigator and DocuSign, increasing the productivity of B2B Sales Force - Developed and implemented Augmented Reality feature on the hands of customer and prospect via web… Show more - Drive B2B Commercial Tools development & implementation, ensuring efficient customer life cycle management across worldwide markets- Inspire Sales Teams to embrace digital solutions, supporting in preparing, presenting and follow up of sales meetings- Defined and implemented reporting & dashboards, LinkedIn Sales Navigator and DocuSign, increasing the productivity of B2B Sales Force - Developed and implemented Augmented Reality feature on the hands of customer and prospect via web AR- Develop innovative sales processes and guidelines to support markets channels managers, building competitive gaps in B2B team - Streamline Incentive Plans ensuring Sales Force Efficiency and stakeholders alignment Show less

Lausanne Area, Switzerland

- Support and assist Global Trade Strategy and Development Partner in supporting worldwide markets on trade projects- Sustain the Nespresso strategy in the markets with adequate processes and practice- Ensure right development , roll out and maintenance of B2C trade tools in the markets - Constantly reinforce B2C trade community and represent Trade function needs- Markets support, updating sales guidelines, tools usage and sharing best practices.- Initiate new Trade &… Show more - Support and assist Global Trade Strategy and Development Partner in supporting worldwide markets on trade projects- Sustain the Nespresso strategy in the markets with adequate processes and practice- Ensure right development , roll out and maintenance of B2C trade tools in the markets - Constantly reinforce B2C trade community and represent Trade function needs- Markets support, updating sales guidelines, tools usage and sharing best practices.- Initiate new Trade & Recruitment Projects Show less

Lausanne Area, Switzerland

- Development and implementation of global business tools (sales force, demo management and customer registration and product order), providing and supporting face to face trainings both HQ and local markets: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Colombia, Denmark, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Mexico, Poland, Portugal, Russia, Singapore, South Korea, Sweden, Switzerland, UK and USA. - Training developer of… Show more - Development and implementation of global business tools (sales force, demo management and customer registration and product order), providing and supporting face to face trainings both HQ and local markets: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Colombia, Denmark, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Mexico, Poland, Portugal, Russia, Singapore, South Korea, Sweden, Switzerland, UK and USA. - Training developer of business tools used by Sales Forces both B2C & B2B: SAP Cloud for Customer (C4C), SAP Sales on Demand (SoD) Show less

Lausanne Area, Switzerland

- Designed innovative training materials, quick reference guide and functional documentation of a new Sales Automation tool, SAP Cloud for Customer solution, implemented in more than 20 markets worldwide. Total of 60 customized training materials with 700 slides- Trained the market super users (train the trainer methodology) and HQ project team. Total of 20 trainees - Developed surveys to ensure the quality of the training and generate costumized action plans based on each market… Show more - Designed innovative training materials, quick reference guide and functional documentation of a new Sales Automation tool, SAP Cloud for Customer solution, implemented in more than 20 markets worldwide. Total of 60 customized training materials with 700 slides- Trained the market super users (train the trainer methodology) and HQ project team. Total of 20 trainees - Developed surveys to ensure the quality of the training and generate costumized action plans based on each market results- First level of support and consultancy for the markets, sharing best practices, defining and implementing guidelines and processes- Conducted hyper care sessions with the markets after each roll out. Demo of continuous tool releases and enhancements- Created end-to-end test cases reflecting the entire B2C sales process both in iPad and browser environments, streamlining the testing of each release and enhancements adoption - Constructed the complete reporting test cases in order to analyze the ROI of Nespresso investments at the PoS level- Coordinated of the enhancements list and issue-log, fostering the customization of the tool Show less

Switzerland

As Internal Communications Manager, I manage the communications between IDCN and Corporate Members, Service Providers and Spouses.The IDCN (International Dual Career Network) supports spouses of expats with networking and local knowledge about application processes, in order to continue their own career in their new environment. By doing this we strive to make international dual careers more successful. Corporate members of the network: Nestlé, Ernst & Young, Phillip Morris… Show more As Internal Communications Manager, I manage the communications between IDCN and Corporate Members, Service Providers and Spouses.The IDCN (International Dual Career Network) supports spouses of expats with networking and local knowledge about application processes, in order to continue their own career in their new environment. By doing this we strive to make international dual careers more successful. Corporate members of the network: Nestlé, Ernst & Young, Phillip Morris International, Cargill, Eaton, HP, JTI, Cisco, Medtronic, General Mills, ADM, Sunstar, Tetra Pak, IATA, Vale, Givaudan, IBM, World Economic Forum, International Link, Berlitz, EPFL, IMD, Université de Fribourg. Show less

Lisbon Area, Portugal

- Created concepts, brand registration, market research, distribution channels and P&L analysis for the launching of new products and services.

- Managed and developed the Sales Force in Lisbon area - selection, training, motivation, monitoring and evaluation. Headed pilot sales team of the new system used by the PMI in point of sales and actively participated in the tool features definition. - Strength relationships and motivated distributors network to promote PMI product lines as priority products and developed and implemented key account plans and agreements.

- Started a new approach in the wine shops channel, mobilised cross-functional departments and increased the market share by 9%. - Planned 2 years goal for summer business plans, segmented points of sale according to visibility, volume and brand objectives, increasing the market share by 4%.

- Developed brand activation campaigns (elaboration of Brand Plans, briefings for media agencies, market researches, focus group, communication campaigns, shooting, trade engagement, hostesses training and interactive mechanics with consumers). - Created rewards associated to the brands presence in the point of sales, increasing the engagement between Marketing department and Sales Force.

- Created point of sales merchandising (ad hoc solutions) for bars & nightclubs and Top HORECA. The solutions increased the Philip Morris sales by 20%.

- Negotiated and implemented incentive programs in HORECA channel. Increased distribution of priority brands of Philip Morris by 11%.

Hospitality

Education record

Education record

Master'S Degree

Higher Certificate In Marketing & Business Studies

Post Graduation

Master'S Degree